Customer Support Representative

Storm Media LTD is looking for a Virtual Customer Support Representative. Should be available to work day shift and/or night shift and on weekends!!

Some of the Job Responsibilities:
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Managing large amounts of customer inquiries.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team sales targets.
• Work with Customer Support Manager to ensure proper customer service is being delivered.
• Monitor and manage orders
• Manage and monitor all Choicest1 social media channel.

Preferably with experienced (but not necessary) in:
• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Handle High Volume of inquiries
• Handle High Volume of Facebook comments •
Experienced (but not necessary) in using:
• Zendesk
• Shopify
• SharePoint
• Google Sheet

A few necessary requirements:
• Preferably female applicants.
• Must be able to communicate problems and solutions effectively.
• Excellent English communication and written skills.
• Demonstrate problem solving skills.
• Extra-miler and constantly pushes the limits of current responsibilities.
• Good attitude and willing to be trained.
• Can follow instructions.
• High-Speed and stable internet.
• Must have a quiet room/space for work.
• Can follow instructions.
• Must have your own laptop or computer.