Home Health QA Lead (Assistant)

About Tender Home Health
Tender Home Health is a forward-thinking Southern California–based home health agency dedicated to excellence in patient care and team growth. We pride ourselves on our dynamic, close-knit culture, professional development opportunities, and a genuine commitment to work-life balance.

We know our team is the heartbeat of our success, so we invest in career growth, celebrate wins, and foster a supportive environment. From team bonuses and mentorship to fun activities and recognition, we combine hard work with a culture of gratitude and collaboration.

The Role
We are seeking a Junior Quality Assurance (QA) Lead & Medicare Biller to oversee a talented QA team, ensuring Medicare home health charts are accurate, compliant, and ready for billing.
You will:
- Supervise and mentor the QA team, setting goals, tracking performance, and providing ongoing feedback.
- Review patient charts for accuracy and completeness in compliance with Medicare and ICD-10 coding standards.
- Research and resolve Medicare rejections, appeal low reimbursements, and implement process improvements.
- Learn (or apply your knowledge of) Medicare billing processes, including claim submission and error prevention.
- Collaborate closely with clinical staff to correct documentation issues and prevent future errors.

This role is ideal for someone with US-based home health experience who loves detailed work, problem-solving, and leading a team to excellence.

Qualifications

Required:
- Supervisory experience — managing, training, and developing a team.
- US Home Health experience — patient management, medical documentation, and clinician support.
- Strong knowledge of Medicare regulations and medical documentation requirements.
- Proficiency in ICD-10 coding and chart review for reimbursement.
- Research skills — especially in resolving Medicare rejections and billing errors.
- Tech-savvy with the ability to learn new EMR systems.
- Advanced Microsoft Excel skills.
- Excellent communication skills in English (written and spoken).
- Licensed Vocational Nurse (LVN) or Registered Nurse (RN) License

Preferred qualifications:
- Previous experience in Medicare billing and claims submission.
- Experience with Wellsky EMR

Key Behaviors for Success
- Detail-Oriented – catches errors before they become problems.
- Tenacious & Goal-Oriented – thrives on solving challenges.
- Growth Mindset – eager to learn and improve.
- Collaborative – works well across cultures and time zones.
- Proactive – takes initiative without waiting to be told.

Day-to-Day Activities
- Lead and manage the QA team to achieve accuracy and productivity targets.
- Prepare daily work assignments, review reports, and track progress.
- Review and audit Medicare home health charts for compliance and completeness.
- Apply ICD-10 coding and ensure documentation supports billing requirements.
- Research and resolve claim rejections, underpayments, and outlier cases.
- Maintain records of recurring issues for staff training and process improvement.
- Collaborate with the clinical team to address chart deficiencies.
- Submit Medicare claims and monitor for accuracy.

Compensation
• $850 per month plus additional bonus incentives

Serious candidates only. If you want to apply, send an email to ---------- and in the subject put "Junior QA Lead". Also attach your resume and send 2-3 sentences about why you feel you are the best person for the position.