Online Order Processing & CSR - E-commerce Virtual Assistant

Company: Hardware and Signage located at USA
Direct Client
Schedule: 9:30 am to 6pm EST time
We are using Time Doctor - this is non- negotiable

Responsibilities:

Answer incoming phone calls from customers, providing assistance with placing orders, addressing inquiries, product inquiries, general inquiries, and offering product information.
Identify and resolve issues with customer orders, such as stock discrepancies, incorrect part selections, or any other order-related concerns.
Communicate with customers via phone to inform them about order issues and assist them in d ---------- how to proceed.
Process purchase orders received from customers on terms, entering relevant information into our ERP system, and sending order confirmation to customers.
Utilize multiple software platforms simultaneously to ensure accurate order processing and efficient issue resolution.

Qualifications:

Strong customer-centric mindset with exceptional politeness and patience when interacting with customers.
A background in hardware or signage industry is huge plus
Proven Experience in E-commerce Industry
With Good attendance record
Proficient computer skills, including familiarity with common software applications and the ability to learn and navigate new software platforms quickly.
Technical aptitude, especially in understanding basic fractions, beneficial for dealing with hardware-related product inquiries.
Excellent verbal and written communication skills in English.
Ability to multitask effectively and work in a fast-paced, dynamic environment.
Experience in Odoo
Own Technical requirements with Noise cancellation headset