Customer Service Representative

Company Overview:
We are a US-based apparel company dedicated to providing high-quality products and excellent customer experiences. We’re looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This is a remote, long-term position with opportunities to grow.

Job Responsibilities:

- Provide professional and timely responses to customer inquiries via email and chat
- Assist customers with order tracking, returns, exchanges, and product information
- Resolve complaints with empathy, accuracy, and efficiency
- Maintain a positive and professional tone in all communications
- Collaborate with the team to improve customer satisfaction and support processes


Qualifications:

- Strong written communication skills (grammar, spelling, and tone)
- Strong and positive problem-solving skills/mindset and ability to handle challenging situations with patience
- Attention to detail and organizational skills.
- Reliable internet connection and a dedicated workspace
- Experience in customer service (email and/or chat support preferred), Familiarity with e-commerce platforms or apparel industry is a plus
- Ability to work independently, manage time effectively, and meet deadlines


Work Schedule:

- Full-time (40 hours per week)
- Must be willing to work US business hours (PDT/PST)

What We Offer:

- Long-term, stable remote work opportunity
- Supportive and collaborative team environment

How to Apply:
Please send your updated resume along with a short cover letter explaining your relevant experience and why you’d be a great fit for our team.