Virtual Receptionist - Permanent Role!

**First - Why Join Mi PA?**
At Mi PA, our Virtual Receptionists are a core part of our company, not just external support. Most of our virtual team have been with us for years, and we invest in long-term relationships because we know that when you grow, we grow!
• The same holidays and length-of-service benefits as our UK team.
• Annual pay reviews as a minimum - your hard work will always be recognised.
• Opportunities for career development within a growing company.
• A dynamic, fast-paced role working with a variety of global clients.
• A friendly, supportive team that values and respects its Virtual Receptionists.

**About Mi PA**
Mi PA is a leading UK-based virtual personal assistant and call answering service. Our Mi Call team ensures our clients never miss an important call, delivering seamless customer support. We’re looking for a Virtual Receptionists to join our dynamic team, supporting our clients with content creation, social media management, and general administrative tasks.

**What You’ll Be Doing**
This is a fast-paced, customer-focused role. You’ll be the first point of contact for our clients’ callers and a trusted part of our Mi Call team. Tasks include:
• Answering Calls: Handle incoming calls from various clients with professionalism, courtesy, and a friendly demeanour.
• Message Management: Log and document call messages accurately and promptly, ensuring attention to detail and clarity.
• Customer Service Queries: Manage customer service queries, following processes and resolving issues where possible.
• Wow Customer Experience: Go the extra mile to exceed client expectations with every interaction.
• Process Adherence: Follow established processes for escalations and information handling.

This is a fast-paced role. If you are organised, detail-oriented, and love the process of getting things done, you’ll thrive here.

**What We’re Looking For**
• Excellent spoken English
• Excellent written English
• Great phone manner and customer service
• Detail-oriented – you double-check your work, especially if its sensitive information
• Available during UK working hours, ideally up to 3.30pm UK time.
• Reliable, high-speed internet is a must!

**Your First Test Starts Now – Here’s How to Apply**
We don’t want an AI-only generated cover letter. If your application reads like you simply asked ChatGPT to “sound professional,” you won’t make it through the first filter. Instead, please apply with the following 3 things:

1) A link to a piece of work you’re proud of (can be related to customer service, admin, or communication).
2) A Loom video (2 minutes max) explaining what makes you a great Virtual Receptionist.
3) Answer this: “What’s the most tedious admin or customer service task you’ve had to do — and how did you make it easier or faster?”

If you use ChatGPT or other tools intelligently to save time and improve your workflow, that’s great — tell us how!

If you’re ready to be the friendly, professional voice our clients trust, we’d love to hear from you. Apply today and let’s see if we’re a great fit :)