Part-Time Customer Support VA

Role Overview

Join a fast-growing, invite-only membership community focused on sneaker drops and streetwear. Your main task is to handle member support tickets: answering questions, resolving basic issues, and escalating edge cases. Clear, friendly, and efficient communication is a must.

Key Responsibilities
Monitor the ---------- help desk and respond to tickets within agreed SLAs


Troubleshoot common membership, billing, and access issues using our SOPs


Tag or escalate complex cases to the core team when needed


Log recurring questions and suggest improvements to FAQs & macros


Track daily ticket stats in a shared sheet


Must-Have Qualifications
Excellent written English; you can match a brand’s friendly tone


Proven customer-support or VA experience (min. 2 client references)


Reliable internet and a quiet workspace


“Can-do” attitude: proactive, resourceful, solution-oriented


Available during European daytime hours


Nice-to-Have
Familiarity with sneaker reselling or streetwear culture


Previous experience moderating or supporting communities on ----------


Why You’ll Like It Here
Clear SOPs, templates, and onboarding support


Small daily commitment with potential to scale into more hours and responsibilities


Long-term, stable collaboration for the right candidate


To Apply:
Send your résumé, two client references, and a brief note on why you’re a great fit. Highlight any ---------- or sneaker-reselling experience if you have it.