Medical Virtual Receptionist & Assistant (Part-time)

Location: Remote
Hours: 18.5 hours per week (set schedule) - Monday 12-4pm, Wednesday 8am-4pm + Friday 8am-4pm AEST. Extra hours where needed, and shift covers for our in clinic receptionist.
Rate: AUD $7 per hour ( annual performance & pay review), depending on social media experience rate can be discussed.

About Us:
The Wellness Emporium is a multi-modality healthcare clinic based in the beautiful Burleigh Heads, Queensland, Australia. We empower people of all ages to thrive through personalised psychology, nutrition and naturopathy services, both in-person and online (within australia and worldwide). Our team is warm, supportive, and dedicated to helping our clients feel balanced, healthy, and cared for.
More about us - ----------
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The Role:
We’re looking for a reliable, friendly, and detail-oriented Virtual Receptionist/Assistant who has experience in the Australian healthcare system to be the welcoming voice and organised backbone behind our clinic operations. You’ll also bring creativity to our marketing and social media presence, helping us share our wellness mission with the world.
This is a job share role with our in-clinic receptionist who works Monday 8–12:00, Tuesday & Thursdays.

Your primary responsibilities will include:
- Admin & Reception duties
- Managing the phone (inbound/outbound)
- Diary management – practitioner diaries, client bookings, rescheduling, cancellations, waitlist, recalls
- Billing, payments, invoicing, claims (Medicare, Workcover, private health), data entry, and placing orders
- Practitioner admin assistant support tasks
- Systems we use – Asana (task management, handover notes, call logs), Slack (for communication), Dialpad (VoIP), Cliniko (diary and practice management system), Tyro Health
- Assistant to the clinic director

Additional tasks that may be required:
Lead Generation:
- Supporting simple lead generation tasks to help us grow
Business Growth Support:
- Assisting in implementing strategies & processes to help our clinic flourish
- Social Media & Marketing Support
- Creating and scheduling regular clinic newsletter emails
- Sharing posts to our Instagram stories

We’re Looking For Someone Who:
Has excellent spoken & written English
Is organised, reliable, proactive, and tech-savvy
Excellent time management skills
Is familiar with tools like Google Workspace, Asana, Dialpad, Canva, social media platforms, and email marketing tools (or similar)
Experience as a VA in healthcare - bonus points if you have experience working in an Australian healthcare businesses and system such as Cliniko, Tyro Health, and billing processes including Medicare, Workcover, and private health
Can commit long-term and grow with us

What You’ll Love:
Flexible remote work
Supportive, heart-centered leadership
Opportunity for annual performance and pay reviews
Work that truly helps people live healthier, happier lives

How to Apply:
If you’d love to join our friendly team, you must send the below:
- Your updated resume
- A short video or voice recording telling us why you’d love this role at The Wellness Emporium and your experience both as a VA (in healthcare) and other skills relevant to the job (it must be personalised to our business to be considered)
- Any links to your work (social pages, Canva designs, or relevant projects)

If you do not send the above, we will not consider your application. No time wasters!

We can’t wait to meet you!