Customer service/Dispatcher

About the Role:
River City Appliance Repair & Part Sales is looking for an experienced Customer Service / Dispatcher with 3–5 years or more customer service experience and world-class communication skills. You’ll handle calls, schedule technicians, order parts, and request authorizations for jobs over cost limits. Keep customers updated on techicians arrival and updated them on status of part orders. Maintain a possitve attitude under pressue.

Requirements:

3–5 years proven customer service experience

Strong English communication skills

Stable wired internet (min 20 Mbps download / 10 Mbps upload)

Desktop with dual monitors, Intel i5/Ryzen 5+, 8 GB RAM+, SSD

USB noise-canceling headset & webcam

Special Instructions:
Include the phrase "I’m ready for River City" in the first line of your application and answer:
"What is the minimum internet upload speed required, and what type of computer setup do we prefer?"

???? Competitive pay + Performance Bonus Available

???? How to Apply:

Email your resume plus a short voice introduction to ----------
Subject: Customer Service / Dispatcher – [Your Name]

(Applications without the phrase, the answer to the question, and the voice introduction will not be considered.)