Virtual Assistant (Operations & Growth Support)

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We’re looking for a resourceful, detail-obsessed, and execution-focused Virtual Assistant to become a key part of our team. This role goes beyond traditional admin support—you will be the operational backbone that ensures nothing slips, systems improve, and execution scales. From managing calendars to powering up social media, from creating content to handling customer queries—your fingerprints will be on everything that makes this business tick.

Key Responsibilities

Administrative Support
• Manage and prioritise inboxes, flagging important communications
• Schedule meetings, appointments, reminders, and recurring tasks
• Organise digital files, documents, and internal systems

Social Media Management Support
• Work alongside our Social Media and Marketing Manager and assist with:
• Create, schedule, and publish posts across platforms (Instagram, TikTok, LinkedIn, Facebook, etc.)
• Monitor and respond to DMs, comments, and community messages
• Engage with relevant pages, accounts; conduct research.
• Influencer Outreach
• Track analytics and engagement data, and report performance insights

Content Creation
• Draft and edit captions, posts, and blog copy
• Design social graphics & Content using Canva or Figma.
• Contribute to content calendars, trend research, and creative concepts

Customer Service
• Respond to customer inquiries via email or chat tools
• Resolve issues, send follow-ups, and ensure timely updates
• Deliver a helpful, friendly, and solution-first experience

Data Entry & Research
• Conduct online research and compile actionable summaries
• Update spreadsheets, CRMs, and internal dashboards
• Maintain databases and extract insights from routine data

Operational & General Support
• Track to-dos, deadlines, and recurring tasks using project management tools (e.g. Notion, Trello)
• Support with order fulfillment and logistics coordination
• Provide ad hoc assistance across marketing, ops, and admin tasks
• Research and book travel, etc
• Take initiative to improve systems, templates, and workflows


Required Skills & Experience
• Proven experience in a similar virtual or executive assistant role
• Impeccable written and verbal English communication
• Familiarity with tools like Google Workspace, Notion, Canva, and basic Excel/Sheets
• Comfort with scheduling tools, social media platforms, and remote collaboration
• Highly organized, detail-oriented, and able to prioritize effectively
• Self-starter with a strong bias for action and a solutions mindset
• Ability to handle confidential information with discretion



Bonus Points For
• Familiarity with automation tools (Zapier, n8n, Make)
• Deeper Copywriting, SEO or marketing knowledge
• Graphic design or video editing skills