Customer Support Specialist – Remote

About Us:

---------- combines AI-powered call analytics with live human operators to deliver exceptional customer support for SaaS startups. We help our clients grow by making their customers feel heard, understood, and supported.


Responsibilities:

-Provide timely, professional support to clients via chat, email, and phone
-Troubleshoot customer issues and guide them to effective solutions
-Work closely with AI and live operator teams to maintain top service quality
-Document and track customer interactions in Zendesk with Slack integration
-Represent Beintouch.ai as a friendly, knowledgeable point of contact


Qualifications:

-1+ year experience in customer support/helpdesk roles (SaaS or tech preferred)
-Strong written and spoken English
-Quick learner with ability to master new tools and platforms
-Empathetic and patient with customers
-Able to work independently and collaboratively in a remote environment


What We Offer:

-Fully remote role
-Flexible working schedule
-Competitive pay and opportunities for growth
-Access to cutting-edge AI tools and training
-Supportive, international team environment