Rockstar Customer Experience Agent

???? Remote | ? Flexible Hours (US Time Zone Preferred)

We’re Roostys - a fast-growing USA backyard chicken care brand on a mission to make chicken keeping easier, healthier, and more fun. Our customers love their chickens - and we love making them happy.

We’re looking for a part-time Customer Experience Agent to help us cover weekends and jump in on busy days during the week. You’ll be the friendly, resourceful, empathetic voice of Roostys, turning every ticket into a 5-star moment.

The Role

You’ll handle 40–50+ tickets/day on busy days across email, chat, social (Meta), and occasional phone calls. You’ll manage everything from subscription changes to Amazon order hiccups, always making sure customers feel cared for.

You’ll Handle

Responding to customer inquiries on weekends + during peak weekday periods

Managing returns, shipping issues ocassionally

Handling subscription changes, skips, and cancellations

Engaging with customers via Meta Business Manager comments and messages

Using multiple tools to keep customers informed and happy

What We’re Looking For

You should have:

Fluent English + excellent written and spoken communication skills

Experience with Shopify and customer service tools (we use Commslayer, but Gorgias experience is a big plus)

Familiarity with Meta Business Manager for social interactions

Tech-savvy, adaptable, and eager to learn

Bonus points if you have:

Experience in pet eCommerce, subscriptions, or consumables

Worked with Shipbob, Skio, Webbee, or similar tools

Knowledge of the backyard chicken space ????

You Are

Enthusiastic, empathetic, and customer-obsessed

A proactive problem solver, not just a script reader

Detail-oriented and comfortable juggling multiple platforms

Open to learning AI tools to boost productivity

The Tools We Use

Commslayer (CRM)

Shopify

Meta Business Manager

Shipbob (fulfillment/returns)

Skio (subscriptions)

Webbee (Amazon order sync)

Slack, Notion, Google Workspace

Why You’ll Love Working With Us

Flexible, part-time hours - perfect for weekends + ad-hoc weekday help

Unlock monthly bonuses based on performance

Be part of a fast-growing, founder-led brand with a strong community

Passionate customers who love their chickens

Room to grow into a bigger role as we scale