Virtual Assitant for Real Estate Company in London

Virtual Assistant – Property Management Support - Customer care and Business development

About the Role
We are a property management company leasing properties to tenants and need an experienced, detail-oriented virtual assistant to handle a wide range of administrative tasks. You will be trained in our processes but must bring strong organizational skills, fluent English communication, and the ability to work independently.

Key Responsibilities

Compliance Management: Monitor and respond to compliance alerts related to property management.

Data Entry: Input and update information in Microsoft Excel and other systems accurately.

Customer Communication: Speak with clients in fluent English via phone and email; answer incoming virtual phone calls professionally.

CRM Updates: Upload photos and property details into our CRM system.

Document Handling: Send Terms of Business via DocuSign and follow up with clients to ensure completion.

Client Follow-ups: Proactively chase up clients for outstanding documentation or signatures.

General Administration: Support the property leasing process with various admin tasks as required.

Requirements

Fluent in spoken and written English.

Strong organizational skills and attention to detail.

Competent with Microsoft Excel and CRM platforms.

Comfortable making and receiving calls via virtual phone systems.

Experience with DocuSign (preferred but training provided).

Reliable internet connection and a quiet workspace.

Working Hours
Part time 3/4hrs a day monday-friday