Social Media & Admin Assistant

Social Media Assistant Job Description - Red Grape Social

Do you love Travel AND Social Media? Then this is the job for you..!

Read through the Entire description to be considered for this Job.

We are seeking a proactive and creative Social Media Assistant to join our team. You will play a crucial role in managing the social media presence of our clients, primarily Travel Agents.

The key job responsibilities include:
> Plotting deliverables in Notion boards for content management
> Managing social media accounts for Travel Agents
> Posting engaging content on the designated platform
> Facilitating communication and interactions with followers
> Tracking and organising sales data
> Meticulous attention to detail and able to manage last-minute requests


This is a Full-Time Position. Must be available to work Australian business hours.

There is significant potential for growth within our company, allowing for increased earning opportunities based on performance. Promotion opportunities are possible.

Whilst training will be given on our processes and systems, we are looking for someone with existing experience/skillset who can be up and running quickly. Hourly rates will increase over time with consistent success. We are seeking individuals who can grow alongside our agency, benefitting mutually from our progress.


To be eligible, you will need access to:

> A computer
> Email
> Whatsapp
> GoogleMeet (for meetings and training)
> Fast internet connection with backup
> Wise account for payment

Must-Haves (Please refrain from applying if these requirements are not met):
> Proficient English typing skills
> Meticulous attention to detail
> Ability to follow instructions
> Eagerness for personal and professional growth
> Be able to meet deadlines calmly and consistently
> Capability to convey emotions effectively through text
> Active listening skills and a fast thinker for problem solving
> Availability to be online 5 days a week


Remuneration

USD$5 p/h
40hrs per week


Full Role Description:

Roles and Tasks
Content Creation/Management:
1. Create visually appealing and engaging social media content using Canva, tailored to each client's unique strategy and brand voice.
2. Create video content (when provided) in Reels format to be uploaded by Manager into client account
3. Upload content deliverables into Notion Boards for team management
4. Schedule approved content across relevant social media platforms, adhering to individual client plans and posting schedules (Metricool/Meta Business Suite).
5. Develop and deploy email marketing campaigns (EDMs) using platforms like MailChimp, Zoho or AWeber, utilising provided information and templates.
6. Craft LinkedIn posts from content plan using appropriate language for this platform with tags
7. Monitor and analyse performance metrics, offering insights and recommendations for improving content reach, engagement, and lead generation.
8. Proactively engage with new followers, sending personalised welcome messages to foster community growth.
9. Coordinate with offshore Engagement contractors to onboard new clients and ensure payments are settled as due and work is being done with notable results
10. Participate in relevant Facebook pages and groups to generate leads and promote client services.

Sales Administration:
1. Record and manage all leads and inquiries in the designated lead sheet, ensuring accurate and timely data entry.
2. Facilitate client appreciation efforts by purchasing and sending gift items within established budgets, as directed by the GM/CEO.
3. Provide timely notifications to the CEO/GM regarding upcoming tasks and important deadlines, assisting in maintaining an organised workflow.

Additional Tasks (as required):
1. Conduct regular competitor analysis to identify trends and opportunities for improvement in client strategies.
2. Collaborate with the creative team to develop new content ideas and campaigns aimed at enhancing client engagement and brand awareness.
3. Stay updated on industry trends, platform algorithm changes, and emerging social media tools and techniques, sharing insights with the team.
4. Monitor and respond to customer inquiries and comments across social media platforms, demonstrating excellent customer service skills.
5. Provide support in organising and promoting client events or special promotions through social media channels.
6. Collaborate with clients to gather feedback and insights, fostering strong client relationships and ensuring satisfaction with our services.
7. Additional tasks as required.

Qualifications:
Experience in social media management or digital marketing.
Proficiency in using social media management tools (e.g., Metricool, Meta Business Suite)
Skilled with graphic design software (e.g., Canva).
Strong writing and editing skills, with attention to detail and ability to adapt writing style for different platforms and audiences.
Knowledge of SEO best practices and experience optimising content for search engines.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to multitask and prioritise tasks in a fast-paced environment.
Creative thinking and problem-solving abilities.
Familiarity with the travel industry and understanding of travel trends is a plus.
A paid probationary period of 30 days will be in effect.

To be considered for this position, kindly respond to this Job Offer with the following statement:
"This is (YOUR NAME). I am thrilled to join your team and contribute to your agency. I would like to apply for the Social Media Assistant position. Today is (THE DAY and MONTH YOU SEND THE EMAIL e.g., Aug 11). Thank you."

Additionally, please complete this form. Failure to do so will result in the exclusion of your application.
https://forms.gle/M74HRN8gD5faQ28B7

We look forward to the opportunity of working with you soon.