Virtual Assistant for Plastic Surgery Clinic & Spa

Job Title: Remote Medical Front Desk Receptionist (Bilingual Preferred)

Location: Remote

Position Type: Full-time

About Us:
We are a patient-centered medical practice dedicated to providing exceptional care with compassion and professionalism. Our team values warmth, attention to detail, and clear communication, and we are seeking a remote front desk receptionist who will be the friendly first point of contact for our patients.

Position Overview:
The Remote Medical Front Desk Receptionist will answer incoming patient calls, schedule appointments, provide information about our services, and triage calls to the appropriate in-office staff. This role requires comfort with electronic medical records (EMR) systems, adherence to HIPAA and patient privacy regulations, and the ability to represent the sentiment and professionalism of our practice in every interaction.

Key Responsibilities:
   •   Answer incoming patient phone calls promptly and courteously.
   •   Schedule and manage patient appointments in our EMR system.
   •   Provide accurate information about our practice, services, and policies.
   •   Triage calls and relay messages to the appropriate in-office staff.
   •   Maintain confidentiality and comply with HIPAA guidelines.
   •   Ensure all patient interactions are handled with kindness, empathy, and professionalism.

Qualifications:
   •   Fluent in English; Spanish fluency strongly preferred.
   •   Prior experience in a medical office or healthcare setting required.
   •   Proficiency with EMR systems and basic computer applications.
   •   Understanding of HIPAA and patient privacy laws in the U.S.
   •   Excellent communication, organizational, and problem-solving skills.
   •   Warm, approachable, and professional demeanor.