Project Management Virtual Assistant (Hybrid Role)

My name is Dustin, and I am the founder of Marketing Done Right (marketingdr.co/). We're looking for a versatile Project Management Virtual Assistant to join our tech-driven team and support both Project Management and Client Communication efforts.

Why Join Us?
- Supportive Team Culture: Join a collaborative team where your contributions matter.
- Growth Opportunities: Expand your skills in both development and DevOps.
- Remote Flexibility: Work from anywhere while staying connected through strong asynchronous communication and regular syncs.
- Innovative Projects: Work on diverse and challenging projects, from custom WordPress builds to scalable DevOps infrastructure, where your code directly impacts real users.
- Job Stability: We’re in it for the long run and are looking for someone who is, too.

Role Overview
The PMVA is a mission-critical ops role responsible for client-facing task management, inbox ownership, cross-department coordination, SOP upkeep, and supporting the Project Manager to ensure smooth delivery across multiple accounts. This role is built around MDR’s guiding principles: Ownership, Proactiveness, Embracing Challenges, Continuous Improvement, and Understanding Impact.


Core Responsibilities
Client Deliverables & Communication: Manage Asana tasks that require client review/approval. Prepare client-ready summaries and responses.

Email & Internal Communication: Maintain Ops shared inbox health; prioritize, draft, tag, escalate, and archive appropriately.
Follow-ups & Asset Collection: Proactively chase outstanding client assets and content from internal teams.
Task Creation & Coordination: Create fully-contextual tasks, update owners, and report priority changes to Ops Manager.
Project Board Check-Ins: Weekly sweep of boards to spot blockers; escalate as needed.
Knowledge Base & SOPs: Maintain CRM hygiene, audit SOPs, and create templates for repeatable processes.
Attendance & Calendar Support: Record absences promptly; manage scheduling and ad-hoc admin duties.


Success Metrics
90% of client-facing tasks actioned within 24 hours.
100% of stalled tasks identified & escalated weekly (within 24 hours).
50% reduction in average “waiting for” task age.
Inbox Zero cadence for Ops 3x/week.
2 SOPs/templates updated or created monthly.
95%+ CRM/data accuracy.
Attendance logged within 1 hour.
<2 back-and-forth emails per calendar scheduling.


Qualifications
Fluent English (written & verbal). Strong email etiquette.
Proficient in Google Workspace (Gmail, Calendar, Drive).
Comfortable with Asana or similar PM tools.
Prior experience supporting PMs or Ops in digital marketing/IT agencies preferred.
Highly organized, proactive, detail-oriented, and calm in fast-paced environments.



If you are interested in this position, please fill out the Google Form below, and I will contact you directly (please note: you will need a Google/Gmail login). Only those who submit the form will be considered for a position: ----------