Customer service representative

OVERVIEW:

At Suppdog, we're not just another e-commerce brand; we're a passionate team dedicated to improving the lives of dogs through proactive supplementation. Founded 2 years ago, our mission is to tackle common health issues in dogs, such as itching, gut health, poor mobility, and dental problems, with our innovative supplement solutions. Every day, we aim to make dogs healthier and happier, striving for a future where veterinarians recommend our products as a first-line solution, and our community of over a million wagging tails advocates for our cause. We're on a path to donate €100,000 to Stichting Dierenlot, and help over 1.000.000 dogs in need for better health. We need your help to get there! Join us as a customer support rep and play a pivotal role in our journey towards creating a significant impact in the canine world.KEY RESPONSIBILITIES:

1. Provide support and solutions to customers via email, and live chat.
2. Process and follow up on customer inquiries and complaints.
3. Collaborate with various departments to efficiently resolve customer inquiries.
4. Contribute to improving customer satisfaction and service processes.
5. Administrative tasks related to customer service.

REQUIREMENTS:

1. You have excellent communicative skills in English.
2. You have experience in the use of AI (we are active in Europe), so all the answers will need to be translated to the native country with AI
3. Experience in a customer service environment is a must.
4. You are customer-oriented, patient, and solution-oriented.
5. You can multitask and work in a dynamic environment.
6. Basic knowledge of Re:amaze & WooCommerce is a plus.
7. A quick learner who can adapt to new tools and software; experience with Notion for project management, WhatsApp for communication, and a willingness to use Gather for a virtual office environment in the future.
8. Passionate about the mission and vision of Suppdog, with a desire to contribute to our goal of creating healthier lives for dogs.

WHAT YOU CAN EXPECT FROM US:

- A dynamic, young team that's rapidly growing and fully committed to making a difference in the lives of dogs and their owners.
- A supportive environment that values innovation, learning, and collaboration.
- The opportunity to grow with the company, potentially leading to increased responsibilities, skill enhancement, and personal development.
- A chance to be part of a company that values long-term relationships with its tea ---------- mbers, aiming for mutual growth and success.

HOURS & COMPENSATION:

- Part-time position (14 hours/week).
- Competitive rate based on experience and qualifications. ($3 per hour)

APPLICATION PROCESS:

Here's how to apply:

Fill out this form ? ----------

Only those who complete the application form will be given consideration for the position.

Once you’ve completed submitting this form, send us a reply here with the subject:
”PAW”

We look forward to hearing from you and potentially welcoming you to our team. Together, we can make a significant impact on the health and happiness of dogs around the world.

Best Regards,

Dean
Suppdog