Long-Term Property Management Specialist

About Us:
Rent Sherpa is a dynamic, fast-paced company at the intersection of insurance and hospitality (customer service), specializing in providing seamless temporary housing solutions for individuals and families in their time of need. We pride ourselves on operational excellence, proactive communication, and a deep commitment to our clients. We are looking for an exceptional individual to join our team as a Mid-Term Rental Temporary Housing Operations Specialist, a role that is critical to our mission.

The Opportunity: Your Impact
As our Long-Term Property Management Specialist, you will be the operational backbone of our claims fulfillment process. You will be responsible for ensuring a smooth, compassionate, and efficient journey for every guest, from the ---------- nt a claim is approved to their final move-out. This is more than a coordination role; it's about being the anchor that holds the entire process together, from start to finish, ensuring that our guests' temporary homes are a source of comfort, not stress.

What You'll Do (Accountabilities & Tasks)
Your day-to-day work will be focused on a variety of critical tasks that ensure the process flows seamlessly. You will be accountable for:

* Claims Fulfillment: Acting as the primary point of contact for approved claims, guiding them efficiently toward a successful placement.
* Guest (Tenant) & Landlord Relations: Coordinating showings, managing applications, and overseeing the drafting and execution of all lease agreements for both guests and property owners.
* Process Management: Taking ownership of the end-to-end process, from onboarding forms and lease submissions to the meticulous storage of all finalized paperwork in our Google Drive.
* Financial Oversight: Playing a key role in basic bookkeeping, tracking all rent and security deposit payments, and coordinating with our finance team to ensure absolute accuracy. You will also manage the proper disbursement and return of security deposits.
* Records Management: Proactively maintaining real-time records of guest occupancy, tracking upcoming move-outs, and managing condition reports and extension requests within a 30-day window.
* Proactive Communication: Ensuring our guests have a positive experience by providing timely updates, approvals, and reminders, all while maintaining the highest level of professionalism via email and phone.

What You'll Bring (Expectations)
We are seeking a highly organized and detail-oriented professional who thrives in a remote, fast-paced environment. To be successful in this role, you should possess:

* Exceptional Organizational Skills: The ability to manage multiple claims simultaneously, maintain organized timelines, and handle digital documents with precision.
* We are seeking detail-oriented pros that won't miss the small things: secret code [RSMTR0806]
* Digital Proficiency: Strong competency in managing various online tools and platforms, including Google Drive, spreadsheets, and basic financial tracking software (e.g., Quickbooks).
* Superior Communication: Clear, professional, and timely communication skills via email and phone are non-negotiable.
* A Foundation in Finance: A basic understanding of bookkeeping and financial tracking is essential to manage payments and reconciliations effectively.

Our Wish List:

* Experience with Long-Term property management
* Hospitality platforms such as Airbnb, VRBO, or Hospitable
* Ideally Experience with Incurance Re-Housing Placements
* A background in insurance housing, property management, or remote coordination roles.

Role Details (Salary)

* Position: Contractor (Remote)
* Contract Length: 1-year (12 months) initial contract with renewal
* Compensation: $5-$7 USD per hour, based on experience (DOE).
* Hours: Minimum 45 hours per week, with a maximum of 50 hours per week (anything above requires prior approval).
* Schedule: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.

Payment: Bi-weekly payments via ACH through the Strike app, based on a submitted hours report.
* Bonus Opportunity: An optional 13th-month pay bonus may be awarded on December 15th if all agreed-upon KPIs are met.

To Apply: This will determine next steps

* You must have a minimum 70 ID Proof score
* You must enter in the subject line: Long Term Specialist
* You must provide the secret code in your reply