Dispute Manager (Mainly Paypal)

We are looking for an experienced Dispute Manager who specializes in PayPal disputes within the e-commerce space, preferably with knowledge of the fashion niche. You will play a key role in protecting revenue by responding effectively to claims and optimizing our dispute win rate.

Key Responsibilities:
- Handle PayPal disputes such as "Item Not Received", "Significantly Not as Described", and "Unauthorized Transaction".
- Collect and submit compelling evidence (tracking info, order details, customer communication).
- Identify dispute trends and advise on preventative actions.
- Track and follow up on all open cases.
- Report on monthly dispute performance and win rates.
- Collaborate with the customer support team to resolve issues quickly.

Requirements:
- Minimum 1 year of experience managing PayPal disputes.
- E-commerce experience required; fashion industry is a plus.
- Excellent written English communication skills.
- Fast, organized, and able to work independently.

What We Offer
- Competitive compensation in USD
- Flexible working hours
- Opportunity to grow within our team
- Performance-based bonuses (e.g. high dispute win rate)

Are you the reliable specialist we’re looking for? Apply now and help us minimize losses and improve our dispute process.

If you are serious about this job, please mention the word "avocado" in your subject.

???? How to Apply:
- Send us a short 1-minute Loom video introduction sharing a bit about yourself, your experience, and why you'd be a great fit for this role.
- ?Updated PDF resume