Client Call Coordinator

ABOUT THE ROLE:

We are looking for a confident and composed Client Call Coordinator with a background in engineering to handle incoming client calls — particularly those related to project delays, drawing status, or technical concerns. Your key responsibility is to act as the first point of contact on the phone, provide a warm and professional experience for the client, and coordinate internally with our design team to ensure timely resolutions.

This role is ideal for someone who is comfortable under pressure, has excellent communication skills, and enjoys solving problems in a fast-paced environment.

KEY RESPONSIBILITIES:

Answer incoming client phone calls regarding project updates, delays, or technical questions.

Reassure and guide clients calmly and professionally — especially in high-pressure or escalated situations.

Gather relevant information from clients to assist internal design teams.

Follow up on requests with the design team and ensure clients receive timely responses.

Maintain detailed records of calls and follow-ups using internal systems.

Escalate urgent or complex issues to the appropriate internal tea ---------- mbers.

Build and maintain strong client relationships through consistent and reliable communication.

Assist in improving call-handling procedures and response workflows.

SKILLS & QUALIFICATIONS:

Degree or diploma in Engineering (civil, structural, mechanical, or related field preferred).

Previous experience in a client-facing or coordination role is highly desirable.

Excellent verbal communication skills with a calm and empathetic phone manner.

Ability to handle pressure, de-escalate tense situations, and remain composed under stress.

Strong organizational and time management skills.

Comfortable with regular phone interaction as the core part of the role.

Basic understanding of engineering or construction drawings is a plus.

Proficient in using collaboration tools (e.g., Teams, CRM systems, call logging software).

NICE TO HAVE:

Familiarity with the design and construction industry.

Experience working with internal engineering or design teams.

Prior work in a support or help desk-style role involving technical discussions.

NOTE: Please send a short video recording link explaining about your relevant experience to the role and use 3 apply point.

Only those applicants who follow the above instructions will be considered.