Client Experience Specialist

The Client Experience Specialist is an independent contractor role responsible for answering phone calls to the main line and managing Client emails for an assigned portfolio.

This is a fully remote position is only open to Philippines-based contractors with competitive pay at $6.50 USD/hour. Standard hours are Monday–Thursday, 8:00 AM–5:00 PM PST, and 8:00 AM–3:00 PM PST on Fridays.

Key Responsibilities:
• At the start of business and throughout the day, review the assigned inboxes and flag emails to reflect who would handle them – the Client Experience Specialist or the Community Association Manager,
• Monitor the Client email inboxes throughout the day, replying to all general messages within 24 business hours,
• Document communication history in Caliber,
• Answer the main phone line, responding to all general inquiries, and escalating others as appropriate,
• Attend regular meetings with Community Association Managers to understand Client needs, and
• Handle special projects as requested.

Qualifications:
• Excellent verbal and written communication skills,
• Excellent customer service skills,
• Excellent organizational skills and attention to detail,
• Excellent time management skills with a proven ability to work independently and seek out resources and information,
• Familiarity with the structure of community associations, governing documents, and applicable law, and
• Proficient with Microsoft Office Suite.

Hardware & Internet Requirements:
• 16GB RAM or higher
• Intel® Core i3, AMD Ryzen 3 or higher processor
• 256GB Solid State Drive (SSD) storage or larger
• Microsoft® Windows 11 Home Operating System
• Reliable 10 Mbps+ internet with backup connection and power
• Noise-canceling headset and high-quality webcam

Contractors:
• Are not eligible for employee benefits such as paid time off (PTO), health insurance, or retirement plans,
• Bill and are compensated only for hours worked, with no eligibility for overtime pay. The hourly rate remains consistent regardless of the number of hours worked, and
• Do not receive pay during company closures (e.g., holidays) unless they perform pre-approved work during those periods. We observe 14 holidays annually.

To reflect these differences, we are offering a higher hourly rate than that of a regular employee. This is intended to help offset costs such as health insurance and retirement and provide flexibility for unpaid time off.