Remote Operations Manager and Executive Assistant

We are a rapidly growing self-storage business seeking a highly skilled Remote Operations Manager & Executive Assistant. If you excel at wearing many hats, thrive in a fast-paced environment, and love taking initiative to solve problems, we want to hear from you!

This position is full-time, 40 hours per week (8:00 AM – 6:00 PM Eastern Time, Monday–Friday, with a 30-minute lunch break).

Key Responsibilities
• Operations Management
• Oversee the day-to-day operations of multiple self-storage facilities remotely.
• Monitor occupancy, revenues, and security.
• Coordinate facility maintenance (repairs, landscaping, snow removal) to ensure each property is well-maintained.

Customer Service & Sales
• Handle inbound and outbound calls with clients, leads, and vendors.
• Rent storage units, guide customers through the rental process, and provide excellent customer service.
• Resolve issues promptly and close sales with prospective tenants.

Project & Task Management
• Manage diverse business projects and tasks.
• Develop and refine processes, checklists, SOPs, and tracking systems to improve efficiency.

Team Leadership
• Hire, train, and supervise virtual assistants and on-site staff (e.g., maintenance contractors).
• Ensure quality control of their work, hold the team accountable, and troubleshoot when issues arise.

Executive Assistance
• Work directly with the business manager to set priorities and keep key initiatives on schedule.
• Anticipate business needs, take initiative, and proactively address challenges before they escalate.

Problem-Solving & Special Projects
• Tackle a wide range of small-business tasks.
• Examples include: selling surplus items on Craigslist/Facebook Marketplace, researching new software solutions, or resolving billing disputes.
• You should enjoy learning, problem-solving, and figuring things out.

What We Offer
• Competitive Pay: $6.00 per hour (full-time, 40+ hours per week).
• Remote Work: 100% work-from-home – no commute.
• Flexible Holidays: Time off for major holidays (New Year’s Day, Memorial Day, Independence Day (June 12th), Labor Day, Thanksgiving, Christmas).
• Professional Growth: Gain experience in all aspects of running a small company. This role grows with you — ambitious candidates can advance into higher leadership.
• Dynamic Environment: Work directly with a passionate entrepreneur in a fast-paced, entrepreneurial culture where no two days are the same.

What We’re Looking For (Requirements)
• Excellent English communication skills (spoken and written) for daily U.S. customer and team interaction.
• Reliable high-speed internet access.
• Proven experience in management, operations, or executive assistant roles.
• Strong project management and organizational skills — able to juggle multiple priorities and follow through.
• Experience hiring, training, and managing staff or virtual assistants.
• Tech-savvy: Proficient with office software (Excel/Google Sheets) and quick to learn new tools (industry-specific software, CRMs, etc.).
• AI Skills: Comfortable using AI tools like ChatGPT for writing, research, brainstorming, and problem-solving.
• Adaptability: Thrives in a changing, fast-paced environment with a “figure it out” mindset.
• Attention to detail: Accurate with data entry, reporting, and process execution.
• High integrity: Trustworthy with sensitive information and accountable for mistakes.
• Drive & initiative: Self-starting, proactive, and always one step ahead.