Head of Customer Service and Administrative at NUJU

As Head of Customer Service and Administrative Coordinator at NUJU, I lead end-to-end customer service operations and oversee the administrative processes for managing short-term rentals on platforms such as Airbnb and Booking.com. My role focuses on providing a seamless experience for both guests and owners, while ensuring efficient coordination between internal and external teams.

Key Responsibilities:
• Create, publish, and optimize listings on platforms such as Airbnb and Booking.com.
• Update and maintain internal Excel databases to ensure accurate operational data.
• Communicate directly with internal teams (billing, support, operations) to coordinate workflows and resolve issues.
• Manage relationships with external platforms (Airbnb, Booking.com), including dispute management, administrative updates, and technical support.
• Create and maintain automated guest messages to streamline communication and improve the guest experience.
• Provide continuous feedback and analysis of listings to improve visibility, conversion rates, and guest satisfaction.

Key Skills:
• Effective communication in Spanish and English.
• Operational and administrative coordination.
• Proficiency in tools such as Excel, Canva, Airbnb, and Booking.com.
• Analytical thinking and great attention to detail.
• Customer-centric mindset and ability to solve problems under pressure.