Experienced Shopify Assistant – Customer Support & Product Listings (ChatGPT-Assisted)

????? Customer Support & Product Listing Assistant (German Market | Shopify)
???? Part-time | Remote | Long-term Potential

We are a small but fast-growing Shopify store selling bags and accessories in the German market. As we scale into Q4, we’re looking for a motivated and proactive assistant to support customer service and product listing tasks. You’ll be a key player in a small team, helping us provide a great customer experience and ensure smooth product operations.

???? Your Responsibilities
???? Customer Support (Shopify + Gmail)

Respond to customer messages (mostly in German) via Shopify Admin and Gmail

Use ChatGPT to generate polished and empathetic replies in German

Handle order issues (refunds, replacements, delivery delays, tracking updates) using ParcelPanel

???? Product Listings

Add & update product listings in Shopify

Titles, descriptions, pricing, images, tags, variants

Use ChatGPT to improve/edit German product descriptions

Ensure listings are optimized for Google Shopping:

Accurate GTINs, clean product titles, correct categories, availability settings, etc.

???? Process & Growth

Follow existing SOPs

Proactively suggest improvements and take ownership of tasks

Opportunity to expand your role as we grow

???? Requirements
? At least 2 years Shopify experience

? Comfortable with Google Shopping feed structure

? Fluent in written English

? Confident using ChatGPT to write/edit German text

? Detail-oriented, reliable, and independent

? Available ~1 hour/day (5 days/week) — with more hours likely in Q4

???? Nice to Have (Bonus Points)
Experience with Google Merchant Center or feed apps like Symprosis / Feed for Google Shopping

Worked with solo e-commerce founders or early-stage brands

Interest in e-commerce operations or customer success

???? To Apply, Please Answer:
A customer writes in German asking "Wo ist mein Paket?" — how would you handle this using ChatGPT and Shopify?

You are asked to upload a new product. What steps would you follow to make sure it's Google Shopping–ready?

Why do you want to work with a small business like ours?

???? Please also include:

Your CV or work history

Links to Shopify stores you’ve worked on, or a description of your past responsibilities