Customer & Marketing Specialist

This isn't your typical job. We're looking for a unique individual who is part customer advocate and part marketing mastermind. In this hybrid role, you will be the voice of our brand on the front lines, while also developing and executing the digital marketing strategies that drive our growth. You will bridge the critical gap between customer feedback and marketing action, ensuring our customers feel heard and our marketing resonates.

What You'll Be Doing (Key Responsibilities)

Customer Support (approx. 50% of the role):

Serve as the first point of contact for all customer inquiries via email, phone, and social media, providing timely, empathetic, and professional support.

Resolve customer issues, troubleshoot problems, and proactively find solutions to ensure customer satisfaction and retention.

Manage and maintain our customer relationship management (CRM) system, keeping detailed records of interactions.

Gather and analyze customer feedback to identify trends and report key insights to the wider team.

Digital Marketing Strategy (approx. 50% of the role):

Develop, execute, and monitor our social media strategy across platforms like Instagram, Facebook, and LinkedIn.

Plan and manage our email marketing campaigns, including newsletters, promotional emails, and automated sequences.

Contribute to our SEO/SEM strategy by assisting with keyword research and monitoring our performance on Google.

Analyze marketing campaign data (e.g., open rates, click-through rates, conversions) and provide reports on what’s working and what isn’t.

Assist in creating engaging content, including social media posts, blog articles, and website copy.

What We're Looking For (Qualifications & Skills)

Proven experience in a customer-facing role (e.g., customer service, client success, support specialist).

Demonstrable experience in digital marketing, with a portfolio or examples of campaigns you have worked on.

Exceptional written and verbal communication skills – you can be professional and personable at the same time.

Tech-savvy and comfortable learning new software and using marketing platforms (e.g., Mailchimp, Canva, Google Analytics) is highly regarded.

A natural problem-solver with a proactive, "can-do" attitude.

Highly organised with the ability to manage multiple priorities effectively.