Join Our Team as a Part-Time Customer Relationship Manager

Job Description
We’re hiring a part-time Virtual Assistant to manage our customer service inquiries across TikTok Shop, email, Amazon, and social media inboxes. This role blends customer support with light community interaction. You’ll be responsible for replying to customer messages, solving basic order issues, and ensuring every touchpoint is friendly, helpful, and aligned with our brand voice. When inquiries are quiet, you’ll also help with basic engagement, replying to comments and interacting with followers across social platforms. Training will be provided and custom GPTs will support many of the processes.

This is a part-time role based on current inbound volume. As volume increases, the role will transition to full-time. We will also be hiring additional tea ---------- mbers to support the customer service function, so you will not be expected to manage support alone long term. As the customer service team grows, opportunities will be presented for leadership based responsibility.

You’ll need to be confident in written communication while staying highly organized and detail-oriented. Your role is to bring consistency and care to every customer interaction and keep our inboxes running smoothly.
We are open to juniors with less experience assuming that you are a fast learner, proficient with English, and have a high attention to detail.

Detailed responsibilities
Your daily responsibilities would include:
• Respond to incoming customer inquiries across TikTok Shop, email, Amazon, and social media
• Use brand templates to answer product, order, shipping, and return-related questions
• Escalate more complex issues to internal tea ---------- mbers as needed
• Maintain our support ticket tracker and tag recurring concerns
• Engage with customer comments and messages on social media (friendly, on-brand tone)
• Track community sentiment and flag potential issues early
• Organize and maintain internal support documentation and canned replies
• Log and report on support themes or repeated concerns
• Send a short end-of-day update on tickets resolved, flagged issues, and any support wins or blockers

You won’t be directly responsible for handling refunds, managing orders, or making policy decisions. Our internal team will handle escalated cases. Your role is to keep all incoming customer interactions running smoothly and ensure nothing gets missed.

Soft skills
We’re looking for someone who is:
• Calm, patient, and professional in tone
• A clear and confident English writer
• Empathetic and proactive in solving customer issues
• Extremely organized and detail-focused
• Comfortable managing multiple conversations at once
• Self-directed and dependable in a remote work environment

Basic skills
You should be comfortable working with:
• TikTok Shop Seller Center inbox
• Gmail and Google Drive
• Amazon Seller Central (training provided)
• Instagram and Facebook inbox via Meta Business Suite
• Notion
• Slack and other tea ---------- ssaging apps
• CSV files and internal trackers
• Typing pace above 50WPM

We are open to eager learners. Minimum standard is the ability to follow SOPs, use communication tools, and write clearly in English.

Desired technical skills (optional but helpful)
• Experience providing customer support for general ecommerce, Amazon or TikTok Shop sellers
• Familiarity with TikTok Shop inbox messaging tools and issue resolution
• Experience handling Amazon customer messages or basic marketplace support
• Understanding of order tracking and fulfillment basics
• Comfort using help desk systems, inbox tools, or CRM dashboards
• Experience with social media comment moderation and inbox replies
• Knowledge of brand tone and writing in a friendly, professional manner

Work schedule and holidays
This is a part-time role to start
Initial schedule: weekdays, approximately 4 hours per day
Preferred hours: 9 am to 1 pm AEST (7 am to 11 am Manila time)
We observe most major Filipino public holidays
The role will transition to full-time as volume increases

Salary
Part Time: $240 USD/month (20 Hours Weekly).
Full Time: $480 USD/month (40 Hours Weekly).

Perks and benefits
• Long-term role with growth opportunities
• Access to resources and training
• Performance-based bonuses
• Paid leave accrual after probation

How to apply
Respond to this listing with: “I’m your Customer Service VA”
Please include:
– A cover letter on why you’re a great fit based on current skills or past experiences
– A screenshot of your internet speed test
– One paragraph describing your experience. Do not dot point.
– At your discretion, please share screenshots or resources demonstrating your abilities as a value add