Remote Operations & Practice Manager - Holistic Health

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About Us
We are an innovative, community-focused holistic health clinic based in Australia, dedicated to delivering patient-centred care and empowering wellness through digital and telehealth platforms. Our mission is to make holistic, high-quality healthcare accessible, compassionate, and seamless for every patient.

Role Overview
We are seeking a proactive and highly organized Practice Manager to join our remote team and play a key role in the smooth operation and continued growth of our clinic. As our Practice Manager, you’ll be the backbone of our virtual healthcare team, ensuring our processes run efficiently, our patients and practitioners feel supported, and our high standards for care and compliance are met.

Key Responsibilities
- Oversee day-to-day administrative operations for a busy telehealth clinic.
- Manage appointment scheduling, staff rosters, calendars, and workflow optimization.
- Coordinate clinic ordering, inventory, and pharmacy/medication supply management.
- Ensure accurate, confidential, and compliant patient data management across digital systems.
- Liaise with practitioners, allied health staff, patients, and external partners to streamline communications and operations.
- Document, review, and enhance clinic processes to improve efficiency, compliance, and patient experience.
- Monitor key operational metrics and report to management on clinic performance and areas for improvement.
- Support recruitment, onboarding, and ongoing training of admin and support staff.
- Troubleshoot workflow issues and proactively suggest solutions to enhance the patient journey and business operations.

Requirements
- Minimum 3 years’ experience in healthcare administration, clinic management, or a related administrative leadership role.
- Demonstrated experience with clinic ordering, inventory, or pharmacy coordination.
- Strong organizational skills, attention to detail, and a process-improvement mindset.
- Excellent written and verbal English communication and interpersonal skills.
- Proficient with cloud-based productivity tools (Google Workspace, spreadsheets, EMRs, etc), digital health records, and virtual communication platforms.
- Familiarity with telehealth operations, Australian healthcare standards, or remote clinic settings is highly preferred.
- Ability to work independently and effectively during Australian business hours (PH day shift).
- Reliable high-speed internet and a dedicated, quiet home office setup.

Nice to Have
- Experience supporting Australian, UK, or US healthcare teams remotely.
- Background in wellness, holistic health, or allied health environments.
- Previous experience training, onboarding, or supervising administrative teams.
- Experience with EMR/Practice Management software (e.g., Halaxy, Best Practice, Cliniko, or similar).

What We Offer
- The opportunity to help shape and grow a forward-thinking digital health business.
- Work with a passionate, inclusive team dedicated to improving patient care.
- Fully remote, work-from-home (Philippines-based).
- Direct contract with an Australian healthcare provider.
- Pay: starts at AUD $15 per hour (paid monthly, negotiable based on experience).

How to Apply
Submit your CV and a video introduction outlining your admin experience and what makes you a great fit for a remote practice management role.

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