Customer Service Representative (Shopify and Freshdesk)

We’re Apex Ecom, a fast-growing e-commerce company currently managing 37 Shopify stores. To support our rapid expansion and maintain exceptional service for our customers, we’re looking for a dedicated, experienced, and proactive Customer Service Representative. In this role, you will take full ownership of handling customer inquiries, resolving issues, and providing a smooth, positive experience from start to finish.

This is not an entry-level position. We are looking for someone who has worked in professional customer service roles, ideally in e-commerce, with direct responsibility for communication, problem-solving, and maintaining customer satisfaction.

DO NOT APPLY IF YOU'RE WORKING WITH MULTIPLE CLIENT WITH MULTIPLE JOBS.

What You’ll Be Doing:

- Responding to customer inquiries via Freshdesk in a timely and professional manner.
- Resolving product or order-related issues efficiently while keeping customers informed and satisfied.
- Processing returns, exchanges, and refunds in line with company policies.
- Maintaining accurate customer records and documenting interactions.
- Collaborating with suppliers, logistics, and internal teams to resolve escalations.
- Identifying recurring issues and providing feedback to improve processes.


What We’re Looking For:

- Must have hands-on experience with Shopify.
- Fluent in English — both written and spoken.
- Proven experience in customer service (Freshdesk experience preferred).
- Problem-solving skills, attention to detail, and strong dedication to quality work.
- Ability to work Monday to Saturday, around 40 hours per week.
- Working hours: 8:00 AM – 11:59 PM CET (you will work 8 hours within this window)

If you do not meet the above criteria, we kindly ask you not to apply.

What We Offer:

- Fully remote — work from anywhere.
- A supportive and collaborative team environment.
- Opportunities for growth in a fast-scaling company.
- A team of driven, friendly colleagues. Send your application with the subject line “Apple” to confirm you’ve read this post carefully.

We’re looking for someone customer-focused, proactive, and committed to delivering outstanding service. If you’re ready to bring your skills to a fast-moving team, this might be your next big step. Please include a link to your CV and, if available, examples of past work or customer interactions that showcase your skills.