Concierge Team Member - Join a Magical Company for High Achievers

One of the most magical companies in the STR space is looking to expand it's concierge workforce. We have aspirations to be as big as the global brands of travel one day, join us on that mission and see where the universe takes you.

All applications please submit a video application about yourself, your expeirence with short term rentals, what your dream career looks like and, if someone told you that you were going to be apart of a company that had the aspirations to become the Disney of the short-stay industry, what would you say and how would that motivate you?

The Concierge is responsible for delivering exceptional guest service and ensuring a seamless and personalized experience from pre-arrival to post-check-out. This role serves as the first point of contact for guests and acts as a liaison between guests and support teams to ensure all needs are met with professionalism, warmth, and efficiency.

Key Responsibilities:

Guest Relations & Support
Serve as the primary contact for guests before, during, and after their stay.
Respond promptly to guest inquiries through various channels (Airbnb, ---------- , phone, email, or SMS).
Coordinate smooth check-in/check-out processes and ensure guests have all relevant information.

Issue Resolution & Communication
Troubleshoot guest issues (e.g., A/C, Wi-Fi, key access) and coordinate solutions with cleaning, maintenance, and building teams.
Communicate building notices, service disruptions, or repair schedules to affected guests in a timely and professional manner.
Coordinate with support teams for Maintenance and contractor scheduling

Quality Control & Presentation
Coordinate with cleaners, maintenance, and property teams to ensure apartments are clean, functional, and guest-ready.
Maintain knowledge of each property’s layout, appliances, quirks, and nearby amenities to assist guests accurately.

Administrative & Operational Support
Maintain accurate guest records, reports, and daily handovers
Coordinate with tea ---------- mbers for task updates