Video Editor

Key Responsibilities:
Manage and lead a team of Customer Service Representatives to ensure optimal performance.
Provide coaching and support to tea ---------- mbers, fostering a positive work environment.
Monitor tea ---------- trics and performance, implementing strategies for improvement.
Address escalated customer inquiries and resolve complex issues as needed.
Collaborate with other departments to enhance customer service processes and policies.
Conduct regular tea ---------- etings to discuss goals, challenges, and best practices.

Qualifications:
Previous experience in a customer service role, with at least 1-2 years in a supervisory or leadership position.
Strong interpersonal and communication skills.
Ability to motivate and inspire a team.
Excellent problem-solving skills and the ability to handle escalations effectively.
Proficient in using customer service software and tools.