Client Success & Solutions Manager

MUST HAVE REQUIREMENTS:
? Typing speed of 70–80 words per minute preferred; applicants under 60 wpm will not be considered.
? Internet speeds of 300 Mbps upload and download or higher are strongly preferred.
? Must be fluent in English.
? Comfortable speaking on the phone and/or messaging in English.
? Submissions with five AP points or more will be prioritized — the greater, the better.
? Must thoroughly review our expectations and be confident that you align with our values, the position, and our company.

Who We Are:
TechJoint is an AI-focused consultancy on a mission to empower businesses to automate intelligently, freeing people to focus on meaningful work. We are not just another software reseller; we design and implement the central nervous system for our clients' operations using a powerful stack of tools like GoHighLevel, Zapier, and ClickUp. We are a lean, high-impact team building the future of work, and we are looking for a foundational member to champion our client relationships.

The Role:
You are the client's strategic partner, advocate, and trusted guide. As our Client Success & Solutions Manager, you will own the entire client journey, from a seamless onboarding to deep-seated loyalty and strategic growth. Your mission is to ensure every client feels profoundly understood, exceptionally supported, and is achieving transformative value from our services. You are the human bridge between a client's business goals and our powerful technical solutions. You are the living embodiment of our brand promise: "Smarter Workflows. Human Results."

Who You Are: The Empathetic Guide
You are a natural relationship-builder with towering emotional intelligence (EQ). You are energized by human connection and find genuine fulfillment in seeing others succeed. You are a masterful listener, able to hear the unstated frustration behind a client's words and bring a calming, structured presence to chaotic situations. You are a "translator," gifted at taking a client's vague business pain and converting it into a crystal-clear project brief for our technical team. You believe technology is a powerful tool, but that trust and human relationships are the true foundation of any great business. You are the skilled diplomat who builds the bridge between our powerful engine room and the client's kingdom.

What You'll Own (Roles & Responsibilities):

End-to-End Client Lifecycle Management:
You will lead new clients through our structured onboarding process, creating a "wow" first impression and setting the stage for a successful long-term partnership.
You will conduct deep-dive discovery calls to meticulously uncover a client's operational pain points, business goals, and definitions of success.
You will own client retention, proactively checking in, sharing performance reports, and ensuring clients are continuously realizing the value of their investment.

Strategic Project & Solutions Management:
You will translate client goals into clear, actionable project plans and tasks within ClickUp for our Automation Specialist.
You will manage all project timelines, communicate progress, and masterfully set expectations to ensure we always under-promise and over-deliver.
You will act as a strategic advisor, learning the client's business so deeply that you can proactively recommend new automations or services that will drive their growth.

Client Relationship & Advocacy:
You will serve as the primary point of contact for a dedicated portfolio of clients, building unshakable relationships founded on empathy and reliability.
You will handle all client communications, from routine updates to sensitive escalations, with grace and a solutions-oriented mindset.
You will be the "voice of the customer" internally, gathering feedback and testimonials that will directly shape our service offerings and marketing.

What Success Looks Like in This Role:
Within 30 Days: You have mastered our service offerings and have successfully onboarded your first client, receiving positive feedback on the clarity and smoothness of the process.
Within 60 Days: You are confidently managing a portfolio of clients, leading strategic check-ins, and have already identified and closed your first expansion (upsell) opportunity.
Within 90 Days: Your clients view you as an indispensable part of their team. You have established a rhythm of proactive communication, your ClickUp project boards are models of clarity, and you have secured powerful testimonials that are being used to close new business.


Working with Jordan & Our Culture:
Our founder, Jordan, is a Visionary. He operates at high speed, generating the strategic blueprints for what we build. He is not a micromanager. He expects you to be the Implementer. He will give you the "what" and the "why"; you are trusted to own the "how."
He lives in ClickUp. Your communication should be concise, asynchronous, and documented within tasks.
He practices "Radical Candor." Feedback will be direct, blunt, and focused on improving the system, not a critique of you as a person. We expect you to receive it logically and without ego.
Bring Solutions, Not Problems. When you encounter a technical roadblock, the expectation is that you have already analyzed it, tested potential fixes, and are presenting a recommended course of action.
Autonomy is Earned Through Excellence. Your freedom to build and innovate is directly proportional to the quality and reliability of your work. We are building a team of A-players who don't need or want to be managed.