Virtual Assistant – Airbnb Cohost

We're looking for a proactive, reliable, and friendly Virtual Assistant to join our team as an Airbnb Cohost. We manage 10+ short-term rental properties located in Nashville (Tennessee), Davenport Florida, and Oxford Mississippi, and need someone to help us provide top-notch guest communication, organize cleanings, and handle booking-related tasks.
This is a long-term opportunity with potential for growth!

???? Job Responsibilities:
? Guest Messaging
Respond promptly to Airbnb and direct booking messages.


Answer guest questions about the property, check-in, amenities, and local recommendations.


? Reservation Support
Monitor calendar for new bookings, blocked dates, and potential conflicts.


Help guests with early check-in/late check-out requests.


Collect payments for extras like parking, pet fees, etc. via Airbnb Resolution Center or Venmo/Zelle (we’ll guide you!).


? Cleaning & Maintenance Coordination
Schedule and confirm cleanings with our cleaners using Turno (TurnoverBnB).


Coordinate maintenance if issues arise (e.g., AC not working, Wi-Fi issues).


Follow up to make sure issues are resolved quickly.


? Guest Problem Solving
Communicate with empathy and clarity if any issues arise during a guest’s stay.


Escalate emergencies or urgent issues to the owner.



???? Work Schedule:
Part-Time: 9:00am-2:00pm 5 hours/day 7


Some weekends required


Flexible during holidays and peak travel seasons is a plus!



???? Tools You’ll Use:
Airbnb (Guest communication + calendar)


Hospitable (Automated messaging platform)


Turno (Cleaner scheduling)


Google Drive/Docs/Sheets


Venmo / Zelle / Airbnb Resolution Center



???? Who We’re Looking For:
Excellent written English and professional tone


Strong attention to detail


Prior Airbnb, VA, or hospitality experience preferred


Tech-savvy and comfortable with apps and systems


A great problem solver with a calm, kind attitude


Reliable internet, computer, and backup power (if possible)



???? Compensation:
Hourly rate based on experience


Paid via Zelle, Venmo or PayPal bi-weekly


Opportunity to grow into a full-time role!