MAINTENANCE DISPATCHER & ADMIN (FULL-TIME, 4x12s Weekend, – DENVER TIME)

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MAINTENANCE DISPATCHER & ADMIN (FULL-TIME, 4 DAYS/WEEK – DENVER TIME)

WORK SCHEDULE:
Friday through Monday
8:00 AM – 8:00 PM Mountain Time (Denver, USA). (10:00 PM – 10:00 AM PH Time)
Full-time, 48 hours per week

COMPANY OVERVIEW:
Renjoy is a fast-growing short-term rental (STR) property management company based in Colorado, USA. We manage nearly 200 vacation homes and handle everything from maintenance to guest experience. We are systems-obsessed and combine AI tools, great processes, and amazing people to deliver next-level hospitality at scale.

We have a global team of 25+ (primarily in the Philippines and LATAM) and pay through Rippling, our global HR/payroll platform. We offer reliable pay, biweekly payouts, 13th-month bonus, paid time off, and long-term opportunities with a team that genuinely values ownership, clarity, and improvement.

THE ROLE:
We are hiring a full-time dispatcher to support our Colorado-based Maintenance Team. You’ll coordinate with our technicians, vendors, housekeepers, and internal staff to keep maintenance tasks moving throughout the day.

You will be the first point of contact for techs in the field, assigning new issues, tracking updates, calling vendors, and making sure that all requests are routed quickly and clearly. This is NOT just a desk job — you’ll be actively managing chaos in real time.

You must have great spoken English, be comfortable on the phone with Americans, and have strong judgment under pressure. This job is fast-paced and high-volume — you’ll be dealing with 50+ incoming requests per day and need to keep everything flowing and organized.

You’ll also handle key admin work: tracking hours, updating invoices, reviewing completed tasks, and flagging anything missed or miscategorized.

YOUR MAIN RESPONSIBILITIES:

Monitor Slack, Breezeway (our task app), and guest messages for incoming maintenance issues

Talk to techs live on Slack or phone throughout the day

Call vendors, coordinate with cleaners, follow up with tea ---------- mbers

Assign tasks, flag urgency, and prioritize what gets done first

Track completed jobs, assign follow-up subtasks, and document details

Update cost information, hours worked, and photo documentation in our system

Assist with invoice reviews and task categorization

Communicate clearly and quickly under pressure

SAMPLE TASKS YOU MIGHT DO:

Carlos is tied up and a guest reports a broken AC. You call the tech, check for backups, and get it dispatched.

A vendor missed their appointment — you follow up and reschedule.

You review completed tasks at end of day, add missing notes, and flag anything unclear for Kate to follow up on overnight.

You notice three duplicate tasks for the same toilet leak. You merge and clean them up.

You answer a tech’s call about needing parts and help him plan the next visit.

REQUIREMENTS:

Excellent spoken and written English

Comfortable making phone calls and live voice chats with U.S.-based workers

Strong multitasking and prioritization — you’ll deal with constant incoming requests

Detail-oriented and proactive — you spot what’s missing and fix it

Fast with Slack, task tools, and Google Docs/Sheets

Experience in property management, STRs, or VA operations is a plus

Familiarity with Breezeway, Guesty, or Airtable is a big bonus

Reliable high-speed internet and headset for clear calls

Must be fully available to work 8:00 AM to 8:00 PM MT (Denver time), Friday to Monday

PAY AND BENEFITS:

$800–$1200/month depending on experience

13th-month bonus

Biweekly pay via Rippling

PTO

Long-term role with growth potential

OUR CORE VALUES:

SEE SOMETHING, DO SOMETHING
If you spot a problem, take action. Step up, own it, and follow through — even if it’s not “your job.”

DO WHAT YOU SAY
Keep your word. Follow through without being chased and earn trust through action.

MAKE IT BETTER
Improve the process, don’t just do the task. Spot what’s broken, try new tools, and help us level up.

OWN THE MISS
Admit mistakes, fix fast, and learn. Be honest and help others avoid the same issue.

SAY THE HARD THING
Speak up with honesty and care. Give direct feedback and address problems before they explode.

HOW TO APPLY:

Apply here:
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Only applicants who complete all questions will be considered.