Sales & Customer Success VA (Logistics SaaS)

What you’ll do:

Your mission is to turn inbound interest into booked demos and help run an efficient follow?up pipeline.

Daily

Respond to inbound WhatsApp/Email/Website inquiries within 5 minutes during shift.

Qualify leads (country, cargo type, volume/frequency, services needed).

Book 30?min demos via Calendly; confirm attendance and send reminders.

Log/update deals, contacts, and notes in HubSpot (or similar CRM).

Send short follow?up messages with links (demo video, /book?a?demo page).

Keep our lead spreadsheet/CRM clean and up to date.

Weekly

Light outbound to warm lists (email/LinkedIn/WhatsApp where permitted) using Instantly/Smartlead or similar.

Build prospect lists from simple criteria (country/role) using Apollo/Clay/LinkedIn.

Coordinate pilot onboarding checklists with new customers.

Prepare simple reports: inquiries, demos booked, show rate, pilots started.

???? Tools you’ll use (experience with any is a plus)
Calendly, HubSpot (or Pipedrive)

WhatsApp Web, Gmail, Google Drive/Docs/Sheets

Instantly/Smartlead (outbound), Apollo/Clay (list build)

Bonus: Brevo (email/SMS/WhatsApp), Hotjar, GA4

? Requirements
Excellent written & spoken English (clear, concise, professional).

Responsiveness: you’re quick on replies and detail?oriented with follow?ups.

Strong organization/CRM discipline (notes, next steps, reminders).

Comfortable chatting with business owners/ops managers.

Reliable internet (25 Mbps+), quiet workspace, backup connectivity.

? Nice to have
Background in logistics/warehousing/freight or SaaS support/sales.

Spanish reading/writing (helpful for LATAM leads).

Experience with customer support or SDR roles.

KPIs (how we measure success)

First?response time: ? 5 minutes during shift

Demo booking rate: 8–12% of qualified inquiries

Demo show rate: 70%+ with reminders

Data hygiene: 100% of opportunities updated before end of shift

Compensation

Full?time: $500–$800/month (USD) + performance bonus based on demos booked/show rate/pilots started

Part?time: $4–$7/hour (USD) + bonuses

13th?month pay, paid Philippine holidays (after probation)