Virtual Phone Intake Specialist

Lam Legal – Trial Lawyers is hiring a full-time Virtual Phone Intake Specialist to be the friendly, professional first point of contact for our law firm. This is a remote position working Monday to Friday, 9:00 AM – 5:00 PM Pacific Time (Vancouver) — a night shift in the Philippines. If you have excellent English communication skills, love helping people, and thrive in a values-driven team, we want to hear from you!

Key Responsibilities
Answer Incoming Calls: Handle approximately 15–20 calls per day from prospective clients with professionalism and care.

Lead Qualification: Follow a provided intake script to pre-qualify leads. Determine if the caller’s case and needs align with our services.

AI-Supported Note-Taking: After each call, an AI-generated summary is sent to your email. Use this to support CRM updates and internal documentation.

Schedule Discovery Calls: Book qualified leads for Discovery Calls with our Client Relations Advisor, ensuring smooth handoffs.

Follow-Up: Proactively follow up with missed calls, incomplete leads, and potential clients who haven’t scheduled.

CRM Management: Update lead/client data in our CRM (Lawmatics). Maintain complete and accurate records.

Administrative Support: Conduct conflict checks, assist with retainer agreements, and verify ID information prior to consultations.

Reception & Inquiry Response: Respond to voicemails, emails, and website inquiries. Answer basic lead questions whenever possible.

What We’re Looking For
Excellent spoken and written English

Reliable internet and hardware to ensure nearly 100% pickup

Professional phone presence with empathy, warmth, and efficiency

Proactive and organized in follow-ups, task management, and CRM upkeep

Experience with Lawmatics and RingCentral (strong asset)

Legal intake or law firm experience (preferred but not required)

Mandarin or Cantonese skills (strong asset)

Compensation
$1,000 USD/month

Full-time, remote, long-term position

Why Work With Lam Legal?
We’re a collaborative, fast-growing law firm that values professionalism, strategic thinking, and integrity. You’ll be joining a team that takes extreme ownership of our work and is committed to building long-term success — for our clients and our tea ---------- mbers alike.

We believe in empowering our staff to grow with us, and we strive to create an environment where your skills and ideas are valued.