Customer Support Agent

Hello
We’re a growing DROPSHIPPING fashion business (only apply if you’ve worked with fashion dropshipping stores — mention this!) and we’re looking for a Customer Support Agent to join our remote team on a long-term basis. If you’re customer-focused, detail-oriented, and enjoy solving problems — this might be a great opportunity. We’re not just hiring to fill a seat; we’re looking for someone who wants to grow with us as we scale.

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Your Responsibilities:
• Respond to customer emails (refunds, tracking, general questions)
• Handle customer complaints with professionalism and care
• Log refunds/issues in Google Sheets
• Prepare weekly customer service reports
• Share ideas to improve our customer support process
• Always respond within 12 hours, in a clear and polite tone

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You Should Be Comfortable Using:
• Gorgias/reamaze/...
• Google Sheets / Google Docs
• Shopify
• Slack (
• ChatGPT & DeepL

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We Provide:
• Step-by-step training videos
• Clear SOPs and response templates
• Team Lead support whenever needed
• A supportive and professional remote team culture

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Requirements:
• Fluent in English (written and spoken)
• At least 1 year experience in eCommerce customer service
• High attention to detail (no copy-paste or irrelevant replies)
• Organized, proactive and self-sufficient
• Can start immediately
• Available for at least 15 hours/week
(More hours will be available as we continue growing)

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How to Apply:
Please reply with:
• The word “strawberry” at the top of your message
• A short summary of your customer support experience
• A quick explanation of why you think this role fits you

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Looking forward to hearing from you,