IT Support & Automation Specialist - Remote

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What You'll Own
You’ll be responsible for keeping our tech stack running smoothly, securely, and efficiently. From handling access requests and onboarding new tea ---------- mbers, to automating routine workflows and managing SaaS costs—you’ll be the behind-the-scenes operator powering the team's productivity. If you love systems, automation, and solving problems with precision, this role is built for you.

What You’ll Do
- Manage day-to-day IT support requests including user access, credentials, and permissions
- Automate repetitive internal workflows across tools (e.g. Slack, Google Workspace, ClickUp, HubSpot)
- Handle employee and client onboarding/offboarding, ensuring proper access setup and removal
- Set up and manage authorizations for Amazon Seller tools and third-party software
- Audit and clean up unused SaaS accounts to keep software spend efficient
- Monitor and maintain access logs, compliance, and system hygiene
- Collaborate with Ops to streamline and secure internal systems through automation

What Makes You a Fit
- Strong experience with SaaS tools and IT systems (e.g. Google Workspace, Slack, Zoom, ClickUp)
- Comfortable with automation tools like Pipedream, Zapier, Make, or scripting workflows
- Detail-oriented and structured—nothing slips through
- Responsive, reliable, and able to handle support tickets with speed and accuracy
- Understands user provisioning, access control, and basic security protocols
- Confident managing multiple systems and solving technical problems independently
- Thrives in async, remote-first environments

Bonus Points
- Experience supporting Amazon sellers or eCommerce tech stacks
- Familiarity with tools like HubSpot, Xero, AWS, and Seller Tools
- Comfortable writing lightweight scripts or no-code automations
- Past experience reducing SaaS spend or implementing internal tech audits

What We Offer
- Remote-first, async-friendly team
- Tech-forward culture with room to experiment and improve systems
- Clear ownership and low bureaucracy
- Competitive pay and performance bonuses
- Opportunity to level up automation and IT workflows across the org

How to Apply
- Submit your application via ----------
- If we’re aligned, we’ll invite you to a final interview with our Ops team