Operations Manager – Corporate Housing Division | STR Ops, Guest Support, Sales & Automation

???? Type of Employment:
Full-Time (8 hours/day, 5 days/week | Long-Term Role)

???? About SoLiving
SoLiving is a fast-growing corporate housing and property management company based in Florida, USA. We operate fully furnished multifamily apartments across residential communities, not just single-family homes. Our guests include traveling professionals, relocation clients, corporate partners, displaced families (insurance housing), consultants, and athletes.

Our properties are listed on multiple platforms such as Airbnb, Booking.com, Vrbo, and most importantly, through our own direct booking platform. As we scale rapidly, we’re seeking a top-tier professional to help us lead operations across the board.

???? Growth Opportunity – Executive Track
This is not just a Virtual Assistant role, this is a long-term opportunity to become our Operations Manager for the Corporate Housing Division.

As the business grows, you’ll be:

•Building and training a team under you

•Standardizing and improving SOPs

•Communicating with partners, owners, and clients

•Leading SoLiving’s backend engine and helping us scale across new cities

???? Core Responsibilities
???? Guest, Owner & Partner Communication
•Handle all guest messaging, calls, emails, and platform interactions

•Coordinate with property owners, leasing staff, and vendors

•Manage platform disputes and high-touch issues with professionalism

???? Multifamily Property Coordination
•Use credentials we provide to log into apartment management portals

•Open and track maintenance tickets through property platforms

•Follow up with on-site maintenance teams to resolve issues

•Communicate effectively with apartment staff and leasing teams

???? Booking & Turnover Management
•Use Hostfully PMS to manage bookings and guest information

•Coordinate cleanings, inventory, and turnovers using Turno

•Ensure guest pre-check steps are completed: Pre-Arrival Form, Rental Agreement, Truvi ID verification

•Process and document payments, receipts, and guest confirmations

???? Corporate Sales & Outreach
•Identify and reach out to corporate leads via LinkedIn and direct messaging

•Pitch SoLiving to insurance carriers, relocation companies, consulting firms, and athletes' teams

•Maintain outreach logs and support B2B conversion efforts

???? Business Analytics & Reporting
Track and report on key business metrics:

•Rental Revenue

•Nights Booked

•Occupancy Rate

•ADR (Average Daily Rate)

•RevPAR (Revenue per Available Rental)

•Share insights and identify revenue opportunities

???? Marketing & Guest Data Collection
•Use StayFi (our Wi-Fi system) to capture guest email/phone for remarketing

•Assist with list management and basic campaign planning

•Support our scheduled content via Blaze.ai

???? Claims, SOPs, & Process Building
•File and manage damage or insurance claims through Airbnb, Booking.com, and Rental Guardian

•Maintain clean documentation and shared drive organization

•Create and improve operational SOPs

•Assist with hiring and onboarding future team members as we grow

???? Tools & Platforms You’ll Use
PMS & Booking Management:

•Hostfully (ours), Guesty, OwnerRez, Smoobu, Hostaway, Cloudbeds

Booking Channels:

•Airbnb, Booking.com, Vrbo, Houfy, Furnished Finder, Direct booking site

Automation & Guest Experience:

•Truvi (ours), HostBuddy AI, Blaze.ai, Touch Stay, BH247

Cleaning & Maintenance:

•Turno (ours), BeHome247, Properly, ResortCleaning

Wi-Fi Lead Capture:

•StayFi – captures guest contact info during Wi-Fi login

Pricing & Analytics:

•PriceLabs (ours), RankBreeze, RevPAR dashboards, StayFi exports

Smart Locks & Security:

•Yale, August, Schlage, RemoteLock, Minut, Ring

Communication & Management Tools:

•Discord, Zoom, Slack, WhatsApp, ClickUp, Notion, Asana

Finance & Claims:

•QuickBooks (preferred), Stripe, Rental Guardian

???? Requirements
•2+ years experience in STR, corporate housing, or property management

•Experience with multifamily unit operations is a strong plus

•Proficient in sales and B2B communication

•Strong written and spoken English (Spanish is a plus)

•Highly organized, self-motivated, and process-oriented

•Ability to lead, troubleshoot, and take initiative

•Available to overlap with EST (Florida time) at least 4 hours/day

•Comfortable joining Zoom meetings and managing deadlines

????? Home Office Requirements
You must have a fully equipped and reliable remote work setup, such as:

? Apple MacBook Air (M4 chip preferred, M2 as backup)
? Stable internet: minimum 200 Mbps, with backup Wi-Fi or hotspot
? Reliable backup power supply or UPS
? Quiet work environment with noise-canceling headset for calls

???? Salary / Compensation
•???? $750 – $960 USD/month (based on experience)

•Performance-based bonuses

•Future promotion to Director-level role as we expand

???? Top 3 Skills
•Customer Service & Admin Support

•Project Management

•Sales and Marketing