CSR/Social Media Manager

Good day! My name is Chelzee from Simply Earth.

We are in need of a Customer Service Representative/Social Media Manager to answer chat and email inquiries from our customers and to manage our social media accounts; Facebook, Instagram and Pinterest.

Here are the qualifications.

Speak / Write/ Understand English well
Able to work with other people (in a virtual team setting)
Able to work from 9pm to 5am Philippine’s time
Experience in handling Facebook page, Instagram and Pinterest
Able to get engagement rates for Instagram and analyze insights in Facebook
Able to update the metrics we set up to monitor progress
Patient and able to manage stress for customer service
Willing to undergo training, know how to ask right questions to get the tasks done

Here’s what your day will look like:

We use chatra.io to manage our chat inquiries from our website, so you are going to have live chats.
We also have inquiries and concerns coming in through our email.
You will need to send product replacements, track orders, and fix/check coupon codes.
Answer inquiries in Facebook as well through PM and comments
Schedule posts on hootsuite for social media

If you would like to apply for this position, to save both of our time, please make sure you are willing and you can do all of the above. Reply back with a link to your resume it can be from dropbox or Google Drive. Applications received without link to resume will not be entertained.

Application Process:
1. Assessment
2. Test
3. Interview with me
4. Final interview with our CoFounder

We at Simply Earth value and empower our employees, customers and people around us. We would love to find someone that can join us and be a world changer! Looking forward to meet you awesome people.

Best,

Chelzee Goingco
Simply Earth Chief Organizer