Customer Service Rep

We’re looking for a reliable and proactive Customer Service Representative to support our growing sales team. We are a Financial Services company that specializes in merchant services (credit card processing). Your role is to assist with client concerns, help streamline communication between departments, and ensure our customers receive excellent service and support.

This is a great opportunity for someone who enjoys solving problems, communicating with clients, and working in a fast-paced, fully remote environment.

Key Responsibilities
- Assist sales representatives with client concerns, follow-ups, and support tasks
- Provide timely and professional responses to customer inquiries via email or phone
- Understand and effectively communicate the company’s services, processes, and value proposition
- Coordinate with internal teams to resolve customer issues
- Help manage client onboarding and documentation requirements
- Maintain accurate and updated records of customer interactions
- Identify recurring issues and report them to the sales or operations team
- Support administrative tasks related to the sales pipeline and customer lifecycle
- Perform other customer-related duties as assigned

Qualifications
- Excellent English communication skills (both written and verbal)
- Strong attention to detail and problem-solving skills
- Customer service or client support experience preferred
- Quick learner with a proactive, can-do attitude
- Proficient with Google Workspace (Docs, Sheets, Gmail, etc.)
- Able to work independently in a remote environment
- Reliable internet connection and a quiet home workspace

Interested candidates should apply, performance will be reviewed and compensation will be reviewed at 90 days, then every 6 months after for merit based increases.