Operations Director (Digital Marketing Agency)

Digital Marketing Agency | 7-Figure Revenue Scale

This is a key leadership role where you will take the operational helm of a profitable, 7-figure digital marketing agency and architect the systems that will scale us to 8-figures and beyond, reporting directly to the Founder.

Key Responsibilities:

- Audit every existing workflow across the agency (client onboarding, campaign execution, reporting). Design, document, and implement new, scalable SOPs for every core service.

- Own our project management environment. Transform ClickUp from a task list into a "single source of truth" by building robust templates, automations, and dashboards.

- Work with department heads to define and clarify roles and responsibilities using frameworks like RACI. Ensure seamless handoffs between teams and eliminate operational bottlenecks.

- Implement systems to ensure consistent, high-quality service delivery for our clients. Develop and monitor internal KPIs that predict client success and satisfaction.

- Partner with the Founder to build an operational foundation that supports rapid growth without sacrificing quality or team morale.

Requirements:

1. At least 3+ years of senior operations experience, preferably within a 7-figure service-based agency (e.g., digital marketing, creative, software development).

2. Expert-level, hands-on mastery of ClickUp. You must be able to build complex systems, not just use them.

3. A proven track record of creating and implementing SOPs from scratch that have measurably improved efficiency and quality.

4. Demonstrated experience scaling a team and its operations, navigating the challenges of growth.

5. A systems-first mindset. You see problems and instinctively think in terms of process, not just people.

6. Exceptional leadership and communication skills. You can earn the respect of technical experts and drive change effectively.

HOW TO APPLY:

Please email your application to ----------

Write a cover letter telling us why you’re the right person to build the operational engine for a 7-figure agency aiming for 8-figures?

Use the email subject line "Key Operations Director", and attach your updated CV. Please DON'T use AI for this.