CUSTOMER SUPPORT (NON VOICE)

We’re looking for a highly organized and proactive Customer Support Specialist (Non-Voice) to join our growing team! If you're tech-savvy, detail-oriented, and experienced in handling eCommerce operations, we want to hear from you.

???? Remote | ???? Full-Time | ? Mid-Shift to Night Shift (PH Time)

???? Key Responsibilities:

- Handle customer inquiries via email, chat, and support platforms (non-voice)
- Process and track orders using Shopify and Shipmonk
- Manage and respond to tickets via eDesk in a timely and professional manner
- Coordinate with internal teams through Slack, ClickUp, and Zoom
- Prepare reports and documentation using Microsoft Office tools
- Ensure customer satisfaction by providing accurate and efficient support

???? Tools & Platforms You’ll Use:

- Shopify
- Shipmonk
- eDesk
- Microsoft Office (Excel, Word, Outlook)
- Slack
- ClickUp
- Zoom

? Qualifications:

- At least 1 year of experience in a similar non-voice customer support role
- Solid experience with Shopify, Shipmonk, and eDesk is a MUST
- Strong written English communication skills
- Ability to multitask, stay organized, and work independently
- Familiarity with remote work tools and fast-paced eCommerce operations

???? Working Hours:

- Mid-shift to Night Shift (PH Time)
- Flexibility to adjust as needed for business needs

???? Why Join Us?

- Remote work setup
- Supportive team and training
- Opportunities for growth and advancement

???? How to Apply:
Send your resume with your favorite country as subject and a brief cover letter highlighting your experience with the required tools to ----------