Project Manager + VA

*PLEASE DO NOT APPLY IF YOU'RE NOT READY TO WORK FULL TIME OR WORK US HOURS"

Job Title: Project Manager (Remote) — Social Media Agency
Location: Work from home
Client Comms: Primarily via email (no on-camera meetings required)
Working Hours: (Monday-Friday) 8am-5pm CT

ROLE OVERVIEW
You’re the glue for the client and the team—fast to communicate, friendly, and obsessively organized (this is important) You make sure each client moves smoothly through our five phases (Research ? Scripting ? Filming ? Editing ? Uploading) and always feels personally cared for. You work with the team to make sure we're moving through these phases on schedule.

CORE RESPONSIBILITIES
- Reply to client emails within ~1 business hour or less during your workday.
- Send regular progress updates, next steps, and asset requests to clients and team to make sure project is moving.
- Track where each client is in the pipeline and nudge them (and the team) to stay on schedule.
- Gather/clarify feedback on scripts, edits, and final deliverables and communicate with team and clients.
- Ensure approvals are documented and deadlines are met for all clients.

QUALITY CONTROL RESPONSIBILITIES
Proofread research, scripts, captions, and edited shorts to ensure they match the client’s brand voice, requests, and “must-haves,” reducing correction rounds. You will NOT be writing, editing, or researching—your job is to confirm the tea ---------- t every requirement before anything reaches the client.

WHAT SUCCESS LOOKS LIKE
All deliverables from our end hit promised deadlines.
Average response time to client emails: ?1 business hour (during working hours)
Clients feel “seen” and revisions are minimal because first drafts land close to perfect.
High client satisfaction and low churn rate

TRAITS AND SKILLS MUST HAVES These are really important to me.

Attention to Detail: I expect attention to detail to make sure clients feel heard and deadlines are met. Detail oriented mean you are following the SOPs and you are ensuring the team follows our guidelines to make sure the client is happy

Organized: You MUST BE VERY organized to be in this role. There are a lot of overlaps in projects so organization is KEY to be successful in this role.

Urgency: You move quickly, follow up faster, get project done and don’t procrastinate.

Communication: If I message you, as long as it's not night in your location I want to be able to expect a response within an hour. You can expect the same fro ---------- . Clear communication to clients are important to me.

Tech-Savvy: Comfortable in Asana (or similar PM tools), Google Drive, Slack/Loom, etc.
Trustworthy: When we hand you an account, you own it like it’s yours.

Fast Learner: I am looking for someone who is comfortable at a fast moving pace. We move really fast in this position and require fast responses.

REQUIREMENTS
2+ years in project management
Proven ability to manage multiple accounts and deadlines simultaneously.
Strong written English. We need this for grammatical errors for proofreading and copywriting.
Reliable internet!
Must be or willing to learn Asana

If you have read all of this, thank you! Comment the word "READ" when you send in your application so I'll know you understand and have read all of this :)