Property Operations Coordinator

About RoomUnity:

RoomUnity is a forward-thinking real estate firm dedicated to simplifying property management and enhancing the resident experience. Our commitment to being Detail-Oriented, Positive, and Proactive drives everything we do. We leverage technology to create seamless operations and are looking for a highly organized individual to join our remote team.

About the Role:
We are seeking a proactive and detail-oriented Remote Property Operations Coordinator to serve as the operational backbone of our property management team. This role is crucial for ensuring smooth day-to-day operations, effective tenant communication, and comprehensive support to our on-site Property Manager. If you thrive in a remote environment and excel at coordination and problem-solving, we encourage you to apply!

Key Responsibilities:

Maintenance Management: Lead the maintenance process from start to finish, including work order (WO) triage, vendor/technician coordination, tracking, and ensuring timely completion.

Tenant Relations & Concern Resolution: Proactively resolve tenant concerns and inquiries, serving as a primary remote point of contact for residents.

Proactive PM Support & On-Site Coordination: Provide comprehensive remote support to the on-site Property Manager. This involves coordinating all necessary on-site activities, providing detailed instructions, checklists, and scheduling.

Data Organization & Record Keeping: Maintain accurate maintenance records and property data within AppFolio, ensuring meticulous organization.

Rent Collection: Assist with timely rent collection processing, including sending late notices and supporting collection efforts.

Detailed Roles and Functions:

- Coordinates all necessary on-site activities with the Property Manager, providing detailed instructions, checklists, and scheduling.
- Creates, assigns, and tracks work orders through completion.
- Coordinates vendor scheduling for non-urgent repairs with tenants and contractors.
- Follows up with tenants and vendors to ensure satisfaction and quality of work.
- Manages vendor invoices and ensures payment approval.
- Is the primary remote communicator for move-in/move-out processes (letters, scheduling, checklist, utility transfers).
- Maintains accurate maintenance records and property data in AppFolio.
- Ensures timely rent collection processing and assists with late notices and collection efforts.
- Proactively works to resolve tenant concerns and inquiries.

What You Bring (Key Strengths):
Exceptional organization skills.
Strong proactive problem-solving abilities.
Excellent detailed communication skills.
A strong aptitude for administrative support in a remote setting.
Proven ability to drive remote operational efficiency.

Compensation:
Salary: $1,100 per month
Bonus Opportunity: Up to $150/month based on performance metrics

How to Apply:
If you are a highly organized, communicative, and proactive individual looking for a impactful remote role in property operations, we invite you to apply! Please submit to ---------- your resume and a cover letter detailing your experience and why you are a great fit for RoomUnity.