Customer Support Executive

This is a full-time role for a Sales Customer Support , with some work-from-home flexibility. The role involves daily tasks such as providing customer support, ensuring customer satisfaction, offering technical support, and handling customer inquiries. Additionally, the specialist will be responsible for analyzing customer issues and providing effective solutions.

Qualifications
1–3 years of experience in customer service or inside sales
Excellent communication and interpersonal skills (English required; other languages a plus)
Strong organizational skills and attention to detail
Experience using CRM tools (Any)
Ability to handle pressure and multitask in a fast-paced environment
Positive attitude with a customer-first mindset


Key Responsibilities:
Respond promptly to customer inquiries via phone, chat, and social platforms
Convert warm leads into sales through proactive communication and follow-up
Identify customer needs and recommend suitable products or services
Maintain accurate records of interactions and updates in the CRM system
Collaborate with the marketing and operations teams to improve customer journeys
Handle customer complaints or escalations with professionalism and empathy
Upsell or cross-sell services where appropriate
Meet and exceed monthly sales and service KPIs


Preferred Qualifications:
Experience in wellness, hospitality, or service-related industries