Remote Level 1 IT Support Specialist/Dispatcher for MSP (3CX, Microsoft 365)

**PLEASE INCLUDE A VIDEO INTRODUCTION THAT DEMONSTRATES YOUR ENGLISH ACCENT AND IT HISTORY**

About Us:
Technology Services is a growing IT Managed Services Provider (MSP) that supports small and medium businesses throughout the U.S., with a focus on Northeast Wisconsin and Atlanta, Georgia. We handle everything from day-to-day tech support to complex network, cloud, and VoIP solutions.

We are looking for a Level 1 IT Support Specialist based in the Philippines to join our remote team. You will act as the first point of contact for client issues, answering phone calls, responding to tickets, and solving problems across a wide range of technologies. You will spent most of your time within ConnectWise

This is a great role for someone with solid IT experience who enjoys troubleshooting, talking to customers, and working with modern tools.

Your Role:
-Provide Level 2 support to end users across a wide range of systems (Windows, Microsoft 365, VoIP, networking)
-Answer inbound support phone calls professionally during your shift
-Troubleshoot desktops, servers, networking, printers, email, VPNs, VoIP systems, and more
-Manage and respond to tickets via our help desk system (FreshDesk)
-Document work clearly within the ticketing system
-Help build and update internal SOPs and technical documentation
-Support configuration of VoIP phones and other IT equipment
-Collaborate with our US-based and remote tea ---------- mbers

Skills & Experience
-2+ years of hands-on IT support experience (MSP experience preferred)
-Comfortable handling live calls with U.S.-based clients
-Strong knowledge of:
--Microsoft 365 administration
--Windows 10/11 and Windows Server
--Remote desktop and VPN troubleshooting
--Basic networking (IP, DNS, DHCP, routers)
--VoIP systems, especially 3CX (or willing to learn)
--Ubiquiti and/or Aruba networking hardware
-Experience with ticketing systems (e.g. FreshDesk, Zendesk, Autotask)
-Clear spoken English and strong written communication

Requirements:
-Excellent spoken and written English
-Comfortable on phone support and remote troubleshooting
-Quiet work environment and professional headset
-Reliable high-speed internet (with backup connection preferred)
-Desktop or laptop suitable for remote support work
-Willingness to work US Pacific Time full-time (night shift in PH)
-Video introduction with initial application

What We Offer
-Stable, long-term full-time position
-Supportive remote team and responsive leadership
-Opportunity to grow your technical skills in a dynamic MSP environment
-Exposure to modern tools and infrastructure (3CX, Microsoft 365, AWS, Ubiquiti)
-Paid Philippine holidays
-Training opportunities and career development