Quality Assurance Specialist (Credit Repair)

RESPONSIBILITIES:

• Regularly review and audit credit repair disputes to ensure accuracy, completeness, and timely submission.
• Ensure clients' files are consistently updated, with no disputes falling behind schedule.
• Track and organize all dispute-related activities using Credit Repair Cloud and GoHighLevel.
• Prepare daily, weekly, and monthly performance reports to highlight dispute progress, team productivity, and any issues that need immediate attention.
• Collaborate with dispute tea ---------- mbers and leadership to maintain high-quality standards and compliance.
• Continuously improve dispute processes to enhance efficiency and productivity.

Additional Responsibilities:

Manage team accountability, ensuring each dispute tea ---------- mber consistently meets performance targets.

Conduct regular one-on-one coaching sessions with tea ---------- mbers to address performance gaps and ensure ongoing improvement.

Lead regular tea ---------- etings to communicate updates, discuss KPIs, and address challenges proactively.

Identify training opportunities to enhance the dispute team’s skills and capabilities.

Additional Questions to Ask Applicants:

Describe your experience managing or leading a team. How do you ensure accountability and productivity?

Give an example of how you handled an underperforming tea ---------- mber. What was the outcome?

How do you track and report key performance indicators (KPIs)? Provide a specific example from your experience.

REQUIREMENTS:

• Prior experience (minimum 1 year) in Quality Assurance, specifically within a credit repair or financial services environment.
• Strong organizational skills with meticulous attention to detail.
• Proficiency with Credit Repair Cloud and GoHighLevel is preferred.
• Ability to work independently and proactively identify issues or areas of improvement.
• Fluent in English, both spoken and written.
• Excellent analytical skills and familiarity with dispute resolution processes.

WORK SCHEDULE & ENVIRONMENT:

• Available to work full-time, 40-50 hours per week, Monday–Friday.
• Work hours: 8:30 am – 6:30 pm Central Standard Time (CST).
• Must have a laptop/computer, headset, reliable high-speed internet, and a quiet work environment.
• Backup power supply and backup internet connection are required.

APPLICATION INSTRUCTIONS:

Write "QA Excellence Junkie" at the top of your application.

How long have you been performing quality assurance specifically for credit repair or financial services?

Describe your experience using Credit Repair Cloud and GoHighLevel.

Why should we hire you for this critical role?

What’s the most important quality assurance skill you possess that will ensure your success in this position?