IT Support Technician (Remote)

IT Support Technician (Full-Time, Remote)
Company: Ekim IT Solutions
Location: Remote (Work From Home)
Schedule: 40 hours per week — see schedule details below

About Ekim IT Solutions

Ekim IT Solutions is a Managed IT Service Provider (MSP) based in Maine, USA. We support a wide range of businesses, which gives us exposure to many different technologies and technical challenges. Working with us means you’ll gain hands-on experience with a variety of tools and systems across industries.

We believe in doing things right the first time. That means strong documentation, clear processes, and sharp execution. We’re a small team doing big things, and we need a reliable technician who’s ready to jump in without needing hand-holding.

You will work directly with the owner and founder, who is currently the lead engineer. He is looking for a sharp, dependable person to take over the day-to-day support responsibilities so he can focus on higher-level initiatives. If you're someone who thrives with autonomy, responsibility, and solving problems—this is built for you.

What This Role Is

This is a full-time, remote IT Support Technician position. Your core responsibility will be to resolve IT support tickets that come in from our clients across the United States. You’ll help solve technical issues involving desktops, networks, cloud systems, VoIP, and more. On occasion, you’ll need to communicate with clients over the phone, so strong English skills are essential.

We use Slack for internal communication and Google Workspace for mail and collaboration.

Schedule

You must be available to work from 8:00 a.m. to 12:00 p.m. Eastern Time (New York time) — this is non-negotiable.

The remaining 4 hours per day (for a total of 8 hours/day, 40 hours/week) are flexible and can be scheduled at your convenience.

Required Experience

We are only looking for candidates who are already experienced. You must meet all of the following:

Minimum of 2 years working in a technical support or helpdesk role
Experience working for a Managed IT Service Provider (MSP) or similar fast-paced IT environment
Strong working knowledge of Windows operating systems
Proficiency with Microsoft 365 administration
Solid understanding of networking fundamentals (DNS, DHCP, VPN, VLANs)
Experience using remote management and monitoring tools (RMM)
Excellent spoken and written English
Able to work independently, prioritize tickets, and communicate clearly

Preferred (Bonus) Skills

These are not required but will make you a stronger candidate:
Familiarity with Atera (our RMM and PSA tool)
Experience with Unifi networking and multi-site management
Experience with VoIP systems (support and configuration)
Understanding of how to follow and create SOPs (Standard Operating Procedures)
Familiarity with Huntress for endpoint threat detection
Experience using Axcient for data backup and continuity
Comfort working with AWS (Amazon Web Services) for cloud infrastructure
Ability to document processes, systems, and support steps clearly

Tools We Use

You don’t need to know them all—but if you do, you’ll stand out.
Atera (RMM and PSA)
Microsoft 365 (Exchange, SharePoint, Teams, etc.)
Unifi (networking and remote management)
Huntress (endpoint detection and response)
Axcient (cloud backup and disaster recovery)
AWS (cloud compute resources)
VoIP systems (OIT VoIP)
Structured documentation and SOP platforms
Slack (internal communication)
Google workspace

How to Apply (Read Carefully)

If you are seeing this job post on OnlineJobs.ph, you should apply through the platform as usual — but please note:

You must also complete the following steps to be considered for the position.
Applications submitted only through OnlineJobs.ph without completing the steps below will be disregarded.

Follow these instructions carefully:

Record a Loom video that is 2 minutes or less. In the video, introduce yourself, explain your background, and share why you believe you’re a great fit for this role.

Send an email to careers@ekimit.com

Use this exact subject line in your email:
IT Support Technician Application

Your email must include:

-The URL to your Loom video

-Your resume in PDF format

-We use this process to ensure applicants can follow instructions and communicate clearly. Only those who complete all steps will be considered.