customer service shopify

We’re looking for a dedicated and reliable Customer Service Agent with Shopify experience to assist our customers with professionalism, empathy, and efficiency.

? About the Role:
As our Customer Service Agent, you’ll be the friendly face behind our brand. You’ll handle customer inquiries via email, help resolve issues, and ensure a smooth shopping experience.

???? Responsibilities:
Respond promptly to customer emails and inquiries in a friendly and helpful tone

Track and manage orders using Shopify and third-party apps

Resolve order-related issues (delivery, returns, exchanges, etc.)

Handle chargebacks and disputes when needed

Communicate with fulfillment partners when necessary

Escalate complex issues to management

???? Requirements:
Proven experience with Shopify (must-have)

Excellent written English (grammar, tone, clarity)

Strong problem-solving skills and attention to detail

Must be tech-savvy and fast at learning new tools

Reliable internet connection and a quiet working environment

Able to work during Philippine daytime or overlapping with EST/UK hours

???? Bonus Skills (Not required but a plus):
Experience with Gorgias, Freshdesk, or other helpdesk tools

Familiarity with e-commerce tools like Track123, Omnisend, etc.

Experience handling chargebacks and disputes

???? Work Schedule:
Part time, Full-time, remote