Remote Customer Service Agent

PLEASE READ BEFORE APPLYING
CV REQUIRED: Applications without a CV will not be considered.
In your opening message, please clearly state whether you have experience in the travel industry.

Join Our Remote Customer Service Team!
We’re looking for enthusiastic Customer Service Representatives to help scale our fast-growing, remote-first support team.

At ---------- , we help travelers around the world find the best car rental deals by comparing over 800 car hire brands across 30,000+ destinations. Our platform lets customers search, compare, and book rental cars in their own language and currency — quickly, easily, and with confidence.

Why Our Customer Service Team Matters

Our customer support team is at the heart of everything we do. From pre-booking questions to post-rental care, we ensure our customers enjoy a smooth, stress-free car rental experience. Our agents take joint responsibility for meeting service targets, sharing knowledge, and continuously improving customer satisfaction.

What You’ll Do

As a Customer Service Representative, you’ll be the voice and face of our brand. You’ll:

Respond to customer queries via chat, email, and phone

Assist with bookings, changes, and cancellations

Liaise with global rental partners to resolve issues

Provide real-time help at pick-up counters

Handle and resolve post-booking complaints

What We Offer

A friendly, informal remote work environment

A competitive salary

Supportive, international team culture

Ongoing training and career development

What We’re Looking For

You're a proactive problem-solver with a customer-first mindset. You can adapt your tone based on each situation and customer emotion — showing empathy, urgency, and professionalism as needed.

Requirements

Available at least 32 hours per week

Able to work within European time zones

Fast, reliable internet connection

Previous customer service experience

Fluent English (written and spoken)

Excellent communication skills

Comfortable multitasking and prioritizing

Bachelor-level education or equivalent experience

Bonus Points If You:

Speak a second (or third) language

Have experience in the travel or car rental industry

Ready to join us?
Send your CV with a short message stating your availability and whether you have travel industry experience.

We’re excited to hear from you!