Client Support & Billing Coordinator

Job Description:

We are seeking a detail-oriented, reliable, and proactive Remote Client Support & Billing Coordinator to assist with critical backend operations for our U.S.-based pool service company. This is a part-time, remote role with afternoon and weekend coverage required.

Responsibilities:

- Manage and follow up on declined customer payments using the provided systems

- Onboard new customers using our internal workflow and scheduling software

- Coordinate and communicate service schedules with customers

- Create, review, and manage billing tasks inside QuickBooks

- Update and maintain customer records in Skimmer, our pool service app

- Respond to client emails or text inquiries through LeadConnector

- Support weekend service needs and communicate with the Operations Manager as needed

- Provide end-of-shift updates in our team communication platform ( ---------- )

Tools You'll Use:

- QuickBooks Online

- LeadConnector CRM

- Skimmer Pool Service App

- ----------

- Google Drive (Docs, Sheets, Forms)

Hours:

- Weekday Role: Mon–Fri, 3 PM – 7 PM CST

- Weekend Role: Sat–Sun, 3–4 hours/day (flexible)

You may apply for one or both schedules. Flexibility to cover both shifts is a plus.

Ideal Candidate:

- Strong written and spoken English and communication skills

- Experience with billing, customer service, or admin work

- Highly organized and detail-oriented

- Can manage multiple software tools and follow SOPs

- Proactive communicator and team player

Location:

Remote — Ideal for individuals looking for long-term, consistent work with a growing company.

Compensation:

Competitive hourly rate (based on experience)

Opportunity to expand to full-time as the company grows

Room for promotion and long-term stability